Since I switched over from the old Analytics to GA4, things are not working properly. Now I notice that the plugin loses connection and stops tracking every day. I have to redo the whole process of authorization and it didn’t track all night. What is going on?
Of course, 100% sure. I got that typical report error message from the plugin that I could get very rare with old GA too. Something is wrong since I switched over to GA4. Now losing connection every day and have to authorize it all over again.
Then I have to wait another 24 hours and lose even more data ??
Please note that the plugin has some safety systems, and the tracking still works even if there are API errors or a new authorization is required.
The tracking only stops working if you clear the authorization manually and leave the plugin unauthorized or you fail to reauthorize it. Basically the tracking can stop only after a manual action.
Like Alin said, no data is actually lost, it works like the old Google Analyticator plugin where the tracker continues being output with the correct property ID until you manually reset, so if you see data missing, you’re either not looking in the right place, or it’s something else. Thank god for this fallback!
But yeah, like Danniee I’m finding that whenever I go back to a site after awhile, it’s logged out. I wouldn’t say it’s every day, but I configured 50 sites a few months ago, and every single one of them that I’m visiting now is disconnected, and the ones I visit regularly I’ve had to reconnect several times now.
There’s no error in Errors & Details, just the generic screens:
(as a sidenote, it might be good to add a notice at this point about the tracker still being active. A message saying “The API is disconnected, but we’re still logging data to [XYZ profile]” would go a long way to assuaging people’s stress. I suspect most people don’t care nearly as much about the dashboard reports as they do about the tracker being in place.)
Ok, after more looking, it seems like I might be getting bitten by the limit of 25 sites per Google account. What an annoying mess! Why wouldn’t the limit of API tokens match the limit of properties on the account?!?
Thanks for all your work, I’ll have to try to address this with the solutions you propose here and if that doesn’t work, come back.
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