Lose access to admin after Restore with WordPress Backup & Migration

Hi @mikataghara,

Thank you for reaching out to us.

Could you verify if the wp-admin folder is present in the backup zip file? To verify this, you may manually extract the backup zip file and check if the wp-admin folder is present. If the folder is present, kindly share a screen recording of the login process via this link for a better understanding.

No, i cant find it.

only

-languages

-migrator database

-plugin

-themes

-upload

-index

Hi @mikataghara,

Sorry for the delay.

We couldn’t replicate the issue when we tested the scenario on our end. To investigate further, could you verify if the user is present by checking the database’s user table? Also, ensure that the user has the necessary admin capabilities to access the admin dashboard.

Yes, the user is present in database user table.

and of course, admin has capabilities to access the admin dashboard.

but everytime i login, always back on homepage.

Hi @mikataghara,

Thank you for your response.

We are unable to replicate your issue. Could you kindly share your system status report so that we can replicate your environment? You can share your system status report here

How i can check my system status?

i cant access dashboard at all.

Hi @mikataghara,

We apologize for the confusion.

If you have access to your website’s database through phpMyAdmin or a similar tool, could you try running this query in your database? The query will list all the users with admin access. You may kindly check if the user you are trying to log in is present on the list. If present, please let us know.

SELECT u.ID, u.user_login, u.user_email
FROM wp_users u, wp_usermeta um
WHERE u.ID = um.user_id
AND um.meta_key LIKE 'wp_capabilities'
AND um.meta_value LIKE '%administrator%';

Thank You for your response.

yes, i already run thus query.

and my user present.

Hi?@mikataghara,

Thank you for confirming it.

Since the migration plugin is not handling anything related to the administrator user role or wp-admin dashboard-related files, there could be something else on the site causing the issue. Here?is another user reporting a similar issue.

Please try reviewing the suggestions here and see if any of those fixes work for you:
https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-login-page-refreshing-and-redirecting-issue/