• Resolved ahmedlatif

    (@ahmedlatif)


    I had installed and activated Sitekit
    I am looping in
    “The Site Kit plugin is active but requires setup.
    Site Kit Service will guide you through 3 simple setup steps.”

    Any attempt to sign in and walk through the sign in steps takes me right back to the dash board with the same message. I tried to uninstall and reinstall plugin and got the same

    Please advise
    Thanks

    Site Kit Version 1.8.1 wordpress version: 5.3.3 php_version: 5.6.30 64bit

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @ahmedlatif Sorry to hear you’ve been encountering issues during setup. There are some troubleshooting steps on the plugins website which you can try if not already attempted. In your case please attempt setup from a browser incognito window or with another device (as local or browser related software may be impacting setup).

    If the issue remains please share your URL and Site Health information and we can whether we can identify any aspect of your site which may be impacting setup.

    Thread Starter ahmedlatif

    (@ahmedlatif)

    Thanks @jamesosborne for reply, already I tried from different browsers and PCs and got the same
    Thanks in advance

    https://celestedevelopment.com/

    ### wp-core ###

    version: 5.3.3
    site_language: en_US
    user_language: en_US
    timezone: +02:00
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 3
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home1/ab87794/celestedevelopment.com
    wordpress_size: 177.49 MB (186110756 bytes)
    uploads_path: /home1/ab87794/celestedevelopment.com/wp-content/uploads
    uploads_size: 371.87 MB (389930043 bytes)
    themes_path: /home1/ab87794/celestedevelopment.com/wp-content/themes
    themes_size: 17.21 MB (18041582 bytes)
    plugins_path: /home1/ab87794/celestedevelopment.com/wp-content/plugins
    plugins_size: 261.05 MB (273729960 bytes)
    database_size: 6.85 MB (7185761 bytes)
    total_size: 834.46 MB (874998102 bytes)

    ### wp-dropins (1) ###

    advanced-cache.php: true

    ### wp-active-theme ###

    name: Edile (edile)
    version: 1.1
    author: Nicdark
    author_website: https://www.nicdarkthemes.com
    parent_theme: none
    theme_features: wc-product-gallery-lightbox, automatic-feed-links, post-thumbnails, post-formats, title-tag, woocommerce, widgets, menus
    theme_path: /home1/ab87794/celestedevelopment.com/wp-content/themes/edile

    ### wp-themes-inactive (3) ###

    Agency Zita: version: 1.2.2, author: WpZita Team
    Twenty Twenty: version: 1.1, author: the WordPress team (latest version: 1.3)
    Zita: version: 1.2.6, author: WpZita Team (latest version: 1.4.0)

    ### wp-mu-plugins (1) ###

    Endurance Page Cache: version: 2.0, author: Mike Hansen

    ### wp-plugins-active (36) ###

    Accelerated Mobile Pages: version: 1.0.50, author: Ahmed Kaludi, Mohammed Kaludi
    Async JavaScript: version: 2.20.03.01, author: Frank Goossens (futtta)
    Autoptimize: version: 2.7.2, author: Frank Goossens (futtta)
    BackWPup: version: 3.7.1, author: Inpsyde GmbH
    Buttonizer – Smart Floating Action Button: version: 2.0.8, author: Buttonizer (latest version: 2.1.4)
    Classic Editor: version: 1.5, author: WordPress Contributors
    Cloudflare: version: 3.4.1, author: John Wineman, Furkan Yilmaz, Junade Ali (Cloudflare Team)
    Components For WP Bakery Page Builder: version: 6.2, author: Nicdark
    Contact Form 7: version: 5.1.6, author: Takayuki Miyoshi (latest version: 5.1.9)
    Cost Calculator: version: 1.3, author: Nicdark
    Custom Category Templates: version: 0.2.1, author: Hassan Derakhshandeh
    Disable Comments: version: 1.10.2, author: Samir Shah
    Duplicate Page: version: 4.2, author: mndpsingh287
    EWWW Image Optimizer: version: 5.3.2, author: Exactly WWW
    Fixed And Sticky Header: version: 1.3.3, author: Arjun Thakur (latest version: 1.3.5)
    Flying Pages by WP Speed Matters: version: 2.4.1, author: Gijo Varghese
    Google Authenticator: version: 0.52, author: Ivan Kruchkoff
    Insert Headers and Footers: version: 1.4.4, author: WPBeginner (latest version: 1.4.5)
    LiteSpeed Cache: version: 3.1, author: LiteSpeed Technologies
    Ninja Forms: version: 3.4.24.2, author: Saturday Drive (latest version: 3.4.24.3)
    Really Simple SSL: version: 3.3.3, author: Rogier Lankhorst, Mark Wolters
    Redirection: version: 4.8, author: John Godley
    ShortPixel Image Optimizer: version: 4.18.1, author: ShortPixel
    Site Kit by Google: version: 1.8.1, author: Google
    SiteOrigin CSS: version: 1.2.8, author: SiteOrigin
    Slider Revolution: version: 6.1.5, author: ThemePunch
    Smush: version: 3.6.3, author: WPMU DEV
    Speed Booster Pack: version: 3.8.6, author: Optimocha
    WordPress Importer: version: 0.6.4, author: wordpressdotorg (latest version: 0.7)
    WPBakery Page Builder: version: 6.0.5, author: Michael M – WPBakery.com (latest version: 6.2)
    WP Job Openings: version: 2.0.0, author: AWSM Innovations
    WP Mail SMTP: version: 2.0.1, author: WPForms
    WPML Multilingual CMS: version: 4.3.12, author: OnTheGoSystems
    WP Rocket: version: 3.5.4, author: WP Media
    Yoast SEO: Local: version: 13.0, author: Team Yoast and Arjan Snaterse
    Yoast SEO Premium: version: 14.1, author: Team Yoast

    ### wp-plugins-inactive (10) ###

    Breadcrumb NavXT: version: 6.4.0, author: John Havlik
    Broken Link Checker: version: 1.11.12, author: WPMU DEV
    Livemesh Addons for Elementor: version: 2.9.9, author: Livemesh
    Microformats 2: version: 1.1.0, author: IndieWeb WordPress Outreach Club
    Schema: version: 1.7.8.1, author: Hesham
    Schema – All In One Schema Rich Snippets: version: 1.6.1, author: Brainstorm Force
    WooCommerce: version: 3.9.0, author: Automattic (latest version: 4.1.1)
    WPForms Lite: version: 1.6.0.1, author: WPForms (latest version: 1.6.0.2)
    WP Super Cache: version: 1.7.1, author: Automattic
    Yoast SEO: version: 14.1, author: Team Yoast

    ### wp-media ###

    image_editor: EWWWIO_Imagick_Editor
    imagick_module_version: 1654
    imagemagick_version: ImageMagick 6.7.6-8 2016-07-19 Q16 https://www.imagemagick.org
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 8.71

    ### wp-server ###

    server_architecture: Linux 3.10.0-693.11.6.1.ELK.el6.x86_64 x86_64
    httpd_software: Apache
    php_version: 5.6.30 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: 60
    upload_max_size: 256M
    php_post_max_size: 260M
    curl_version: 7.19.7 NSS/3.44
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.6.41-84.1
    client_version: 5.6.27-75.0

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home1/ab87794/celestedevelopment.com/wp-content
    WP_PLUGIN_DIR: /home1/ab87794/celestedevelopment.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable

    ### google-site-kit ###

    version: 1.8.1
    php_version: 5.6.30
    wp_version: 5.3.3
    reference_url: https://celestedevelopment.com
    amp_mode: no
    site_status: not-connected
    user_status: not authenticated
    active_modules: site-verification, search-console
    required_scopes:
    openid: ?
    https://www.googleapis.com/auth/userinfo.profile: ?
    https://www.googleapis.com/auth/userinfo.email: ?
    https://www.googleapis.com/auth/siteverification: ?
    https://www.googleapis.com/auth/webmasters: ?
    search_console_property: none

    ### wp_mail_smtp ###

    version: 2.0.1
    license_key_type: lite
    debug: No debug notices found.

    `

    Plugin Support James Osborne

    (@jamesosborne)

    @ahmedlatif Thanks for the update. There are a number of plugins which could possibly be impacting setup, including multiple redirection plugins, caching & optimisation plugins and plugins that use Google API Client libraries.

    Before troubleshooting any plugins were you able to connect Site Kit previously, or do you have any other sites on the same hosting platform which you were able to setup Site Kit successfully with?

    Thread Starter ahmedlatif

    (@ahmedlatif)

    @jamesosborne Thanks,
    Yes I installed it and it was working fine, but suddenly it stopped reading and retrieving any date, I uninstalled it and reinstall it again but stuck now in this loop

    Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    @ahmedlatif Thanks for the update. As you’re using multiple caching plugins can you attempt the following and inform me if setup succeeds?
    1. Temporarily deactivate any caching and optimisation plugins (along with Cloudflare)
    2. Remove your existing Tag Manager implementation on your site (It looks like a manual insertion, with the code possible inserted into your theme files or a “Headers & Footers” plugin
    3. Attempt setup once more using an incognito window

    If that fails please share an update Site Health information report, along with your current hosting provider. We can then try reproduce the same issue from our side.

    Thread Starter ahmedlatif

    (@ahmedlatif)

    Hello,
    I did all mentions steps
    1- deactivate all cash plugins one by one
    2- removed manual tag manager code
    3- used another browser, PC and incognito

    Unfortunately the same issue still excite

    Thanks

    @ahmedlatif thanks for the update. There is a known issue that the Really Simple SSL plugin can prevent updates on the Site Kit service and cause looping in the setup process.

    Could you try the steps below and let us know if you are able to complete the process:

    1) Temporarily deactivate Really Simple SSL
    2) Go to Settings > General and manually update your WordPress Address and Site Address to https:// (if already set switch to https:// then back to https:// again).
    3) Log out and log back in to your WordPress admin (logging out may happen automatically).
    4) Reactivate Really Simple SSL
    5) Proceed with the Site Kit setup process

    Thread Starter ahmedlatif

    (@ahmedlatif)

    Thanks @reneesoffice for reply,
    I am afraid that it will affect my website because it take too much time to configure and fixing issues when instilled this plugin.
    Wondering the possibility of solving this issue in next plugin update?
    Thanks

    Plugin Support James Osborne

    (@jamesosborne)

    @ahmedlatif Understood if you prefer not to make the changes. In these rare cases a combination of plugins can result in your sites HTTPS status differing on the Site Kit service.

    As we’re currently investigating this known issue I can’t give a guaranteed timeline on a solution, or state whether there is a fix that can be applied from our side.

    If you like we can keep this support topic open while informing you of any updates. Alternatively if you’d like to apply the suggested workaround and run into any difficulty let us know and we’d be happy to help.

    Thread Starter ahmedlatif

    (@ahmedlatif)

    The issue fixed, I didn’t anything! I just test to set up again and it worked fine!

    Anyway, Thanks for your support ??

    Plugin Support James Osborne

    (@jamesosborne)

    @ahmedlatif Thanks for the update. That’s great that it’s working for you, if only all fixes were that easy!

    Out of curiousity did you make any changes or perform any updates with other plugins?

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Looping while setup plugin’ is closed to new replies.