Loop Carsoul DISABLE click/drag interaction

  • Resolved Inflexed

    (@inflexed)


    12 months ago

    I am working with the loop carasoul on the homepage. We have a custom post type that has custom fields. One of the custom fields in a file field where we directly upload the videos to the website so that I can create a custom play button (per client request).

    Once we query these posts on the homepage the video player interactions mess with the loop grids navigation.

    For example I want to be able to play the videos and then click pause without the loop carousel changing places. I’ve tried disabling touch actions and even pointer events with css but nothing affects it. I also tried adding an event handler via JavaScript but I dont believe it worked.

    To see the issue simply click the play icon on the middle video and then try to click the pause icon in the video player. This will cause the video to jump to the left most place in the carousel and not pause.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Joel

    (@joelsm)

    Hello,

    Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.

    To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.

    Please note that as per www.remarpro.com guidelines, commercial product support isn’t provided on this platform.

    I appreciate your understanding.

    We are wishing you a pleasant day ahead.

    Kind Regards,

    Hey @inflexed! I see that this was resolved for you. I attempted to reach out to Elementor’s technical support for assistance on this exact issue, and they said they could do nothing to help. Were you able to fix this issue with code or a different plugin? Any help would be appreciated.

    You can either respond here or reach out to me at [email protected]

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Loop Carsoul DISABLE click/drag interaction’ is closed to new replies.