Looks nice but the data are wrong

I agree with netspy here… I love what it does, but the data is wrong. From the regular WooCommerce report on a customer site I’m testing this with, I know there is over 1400 orders in the system, but the reports from WooCommerce Admin only show about half that for the same date range.

Unless the data is accurate, the reports can’t be trusted.

hi @dotcominfo working fine for me, have you imported historical data?

As you are saying that there are nearly 1400 orders, give it some time and check after that!

Best of luck!

The import stops after about the half of the orders. If I only import the last 30 days, it’s nearly correct, but for 90 days or more, many orders are missing.

Hi Umakant, yes I imported historical data. In fact, I had to do it many times before the numbers of orders for certain time ranges were even close to accurate. There are 1421 orders YTD on this specific customer site.

Here’s how it went with importing historical data:
First time – imported only about half the orders (YTD) – about 700 orders
Second time – imported more orders, but only up to about 1000
Third time – getting closer, now at ~1300
Fouth time – probably about as close as it’s going to get – within 40 orders of actual (1381)

I have actually compared the report to the list of actual orders and there doesn’t seem to be any pattern over missing orders in the new WooCommerce Admin reports. In some cases, it’s missing a single order in the sequence here and there, and in other instances, several orders in a sequence are missing. The missing orders are pretty much the same as other orders (completed status).

For the record, I have also tried this plugin on several other customer sites with less order volume, and those didn’t have the same issue. One other site has 796 orders YTD, and the WooCommerce Admin reports for orders shows exactly the same. The revenue totals match perfectly too.

Very strange, inconsistent behavior with this plugin, from one site to another it seems.

Hi @netspy, @umakantsharmamwb and @dotcominfo, thanks for testing WooCommerce Admin and reporting your experience. We are currently doing some improvements to the import tool that will make it more reliable and better report issues in the following versions.

In the meanwhile, you can try if importing the data again fixes the issue:

– Go to Analytics > Settings.

– In the period selector make sure you have All selected and Skip previously imported customers and orders is unchecked. Then, click on Start.

That will import all your data again, so it might take a while if your store has a lot of orders and customers.

Also, make sure you don’t have Pending tasks waiting in WooCommerce > Status > Scheduled Actions.

There is a pending task wc_admin_unsnooze_admin_notes that can’t be deleted.

@netspy right, that one is used for the Activity Panel notes, so it’s not related to the import process and you can just leave it there.

If the steps I posted above didn’t fix the issue, you could try running the import tool several times. That shouldn’t be necessary in the future but in the current version it might import some customers/orders which might have failed in a previous import.

As I said before, we are currently working on some improvements to this tool, so future versions will make this process less error-prone and more reliable.

Thanks for your patience!

Unfortunately, I am not able to continue testing this plugin on the customer site I was having this issue with. Another issue came up which caused a big problem for my customer.

This WooCommerce Admin plugin disables batch generation and printing of invoices and packing slips in WooCommerce’s own plugin (from Skyverge), “WooCommerce Print Invoices & Packing lists”. Since this is an essential part of their daily workflow, I had to deactivate WooCommerce Admin for now.

@aljullu @netspy Forgive me for jumping in here.

As an FYI: I disabled the WC Admin plugin but the wc_admin_unsnooze_admin_notes task continued to run and created over 100 rows in the posts table.

My client noticed it because of the greater than normal gaps between order numbers.

@dotcominfo thanks for your report. Another user created an issue that seems to be the same that is affecting you. If you have a GitHub account, you might be interested on following it so you get notified when development happens:

https://github.com/woocommerce/woocommerce-admin/issues/2315

@glicit thanks for your report too. I created an issue in GitHub:

https://github.com/woocommerce/woocommerce-admin/issues/2364

In the meanwhile, I suggest you to manually remove the task from WooCommerce > Status > Scheduled Actions > Pending. When hovering wc_admin_unsnooze_admin_notes, you will see a Cancel button. Clicking on it will avoid the task being called again. Hope that helps!

• This reply was modified 5 years, 5 months ago by Albert Juhé Lluveras.

Same problem here – But..

I have unistall wp admin and cancelled few days ago the pending wc_admin_unsnooze_admin_notes task but still is somehow active and sending messages!!

Please advise..