• Resolved ChrisL

    (@chrslcy)


    I’ve set up your plugin and my files are indeed being transferred to a designated bucket on S3.

    It seems to work fine for images, but is not working for videos (MP4 & MOV tested) and documents (PDF & DOC tested).

    For videos, the URL of the video in the media library is the address of the bucket, not the address of the actual video file. So videos cannot be played on the front-end or back-end.

    For documents, the URL of the file in the media library is again the address of the bucket, not the file itself, and when the Download button is clicked on the frontend, the XML list of the bucket’s contents is opened.

    In your installation guide you say “Activate the free license for the free features or the paid license for the PRO features”. Where can I do that? There appears to just be an “Upgrade” page where the free plan is listed, but no option to ‘activate’ it.

    Am I doing something wrong?

    How do I ensure that I can seamlessly hosting my media on S3?

    Also, can you confirm that much of the features that appear in your plugin screenshots are actually Premium features?

    Finally, when I deactivated the plugin, none of the media was available, obviously because it had been moved to S3. I tested this plugin on a blank website and I’m very glad I did not test it on a live site. Don’t you think you should warn users of the potentially massive job they will have restoring their website if they install the plugin on a live site with a lot of media? At the very least you should highly recommend taking a file and database backup before activating. Perhaps the default settings for “Do you want to keep a copy (on local server) when files are migrated to S3?” should be YES, so that users can determine if they like the plugin before committing. Perhaps you should also make it very clearer to users of the implications for migrating all media to S3 if reversing the decision could be costly in terms of time.

Viewing 1 replies (of 1 total)
  • Plugin Author upcasted

    (@upcasted)

    Hi ChrisL,

    Thank you for the feedback. It is much appreciated. We are sorry that in this pandemic context our response time was delayed but we bring good news.

    We solved the problems mentioned above by you in our new version 2.1.0.

    We are happy to let you know that MP4, MOV,PDF, DOC and many more formats are now working correctly.

    I am hoping that you would give our plugin another test drive and tell us what you think.

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘Looks good; works badly.’ is closed to new replies.