Looking to clean uninstall Sprout after error

  • Resolved gluton

    (@gluton)


    1 year, 3 months ago

    Hello, 
    First of all, thanks for this plugin/

    I’ve been looking for long time a plugin who would do exactly what your plugin is doing and the integration with form plugin is a brillant idea.

    Unfortunatly, I’m having issues with the plugin.

    I just started using Sprout invoices yesterday, but I faced issues that got worst and worst.

    First?of all,?I?had?issues?with the notification?content.

    I was working on the translation of the content of the notification to translate it from French to English.
    I’m not really sure what happen during the edit but it duplicate the content of one notification to another one : The content of “Estimate declined” was the same as “Estimate Summary.”

    So I used the button “reset” button to reset the content of the notification.

    It reset everything except “Estimate Summary”, the one I had issue with.

    I couldn’t?find?a?solution?how to?fix?that so i decided to?uninstalled Sprout and reinstalled?it?expecting?it?will?reset?everything but?it?didn’t.

    “Estimate Summary” was still with the same content as “Estimate declined.”

    I?went?to developer option and “reset?sprout Invoices”?expecting?it?could?reset?more that just invoice.

    Unfortunately back to “Rapport”, it still shows data of my precedent estimate I made so the reset of sprout invoices failed.

    I uninstalled sprout again, cleared my cache then installed it again and clear my cache again.

    now, when I go to “alertes” panel, It show me error :

    https://ibb.co/yXW2QKv 
    Fatal error: Uncaught Error: Call to a member function get_disabled() on null in /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-content/plugins/sprout-invoices/views/admin/notifications/admin.php:39 Stack trace: #0 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-content/plugins/sprout-invoices/controllers/_Controller.php(359): include() #1 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-content/plugins/sprout-invoices/controllers/notifications/Notifications_Control.php(160): SI_Controller::load_view('admin/notificat...', Array) #2 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-includes/class-wp-hook.php(310): SI_Notifications_Control::display_notification_settings('') #3 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters('', Array) #4 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-admin/admin.php(259): do_action('sprout-invoices...') #6 {main} thrown in /home/clients/fdb37298563375317dc23bfcab410acd/sites/pellochemoi.com/wp-content/plugins/sprout-invoices/views/admin/notifications/admin.php on line 39

    How can I fix that ?

    Thanks

    • This topic was modified 1 year, 3 months ago by gluton.
    • This topic was modified 1 year, 3 months ago by gluton.
    • This topic was modified 1 year, 3 months ago by gluton.
    • This topic was modified 1 year, 3 months ago by gluton.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter gluton

    (@gluton)

    Update :
    I just installed Sprout on a fresh dummy website and manage to crash it again.

    Here’s what I did :

    Installed Sprout
    Activated it
    Went on “Tools” and “Developper tools”
    clicked on “Destroy all Sprout invoice records !”
    Said that i’m sure that I want to destroy everything that sprout have made.

    went back to “Notification”
    Then I have the error again

    Plugin Contributor Elana Davis

    (@elanasparkle)

    Hello @gluton,

    ?Thank you for reaching out to our support team. It looks like there was a missing line to remove the cache on the destroy all Sprout Invoices records. If you can run the following code on your WordPress server. 

    wp transient delete si_notification_shortcodes_cache_v5

    We are getting this added to our next release, however, can you test this by running the above code on your WordPress server and see if that will resolve what you are seeing?

    Thread Starter gluton

    (@gluton)

    Okay, good to hear that it’s going to be fixed !
    Unfortunately I don’t have WP-CLI installed and I can’t install it.
    Can’t wait for the next release ??

    Thanks

    Plugin Support brandonco

    (@brandonco)

    Thanks @gluton! You can refer to this thread at anytime for an update on the matter and please don’t hesitate to reach out if you have any other questions for us.

    Thread Starter gluton

    (@gluton)

    I confirm it’s fixed in the new update good job !

    Plugin Support brandonco

    (@brandonco)

    Hi @gluton! So happy we were able to help you get this resolved. Please don’t hesitate to reach back out if you have any other questions for us!

Viewing 6 replies - 1 through 6 (of 6 total)
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