Looking for some advice on using custom post types

Greetings,

I am currently running the latest version of WordPress, and I am attempting to build out a psuedo-“CRM” functionality using forms and custom post types. I’m hoping somebody can tell me if I’m doing this right, or if there might be a better way.

I’ve created a custom post type called “Contacts”, and I’ve created forms such as “Add a Surgeon” and “Add a Facility”. Surgeons, Facilities, and my other contacts are custom taxonomies, while the post type they all save as is “Contacts”.

Is this best practice, or would it make more sense to have different post types for each of the “kinds” of contacts that I’m trying to log? This needs to be scaleable, and it seems to me that dumping everything into a single post type may not be the best idea.

If anyone can provide me with some feedback, I’d definitely appreciate it. Thanks!

Roquefort