Hi @jk1989,
I very much appreciate the continued responses and hopefully we can both learn something from this.
We provide free and opensource software used on over 120k websites, this is thousands of hours of work from our team which is just over 10 people, all released for free. The vast majority of feedback is positive but when we receive anything less than a 5* review it feels like a blow. It can especially feel like a blow when the thing or things the feedback mention are wrong or maybe just down to not reading something we feel we have tried to make users aware of.
Taking this review as an example, i do feel its harsh to be marked down for something we clearly state. This being said maybe you are the perfect user to give feedback on the subject of your review? The very first feature listed on our wp.org listing states “based on a single location”… On our website our very first feature banner on our homepage states “single-location business directory (Multi Locations add-on avail.)”. How do you suggest we make it more clear?
As i mentioned before the vast majority of directories made are for one city only, so we provide a FREE solution for the majority of people and charge extra for features the minority may use. As i’m sure you can appreciate we do have to charge for some functionality as do WooCommerce or any plugin with a commercial stance.
“your model almost forces the use of plugins to be useful”…
If you feel GD is not useful to you because it does not have multilocations out the box then that is your opinion but it does not apply to the majority of users. I would be interested to hear what functionality you feel should be included in out free version and what should be sold to enable the project to stay alive.
Kind Regards,
Stiofan O’Connor