Look for something else before using this service!!

I rarely, if ever write a review on plugins but I have to warn people about this one considering how much they charge for it. I suggest only attempting to use this if you have NOT done up a new website yet. Meaning, don’t bother customizing anything since it will all get wiped out. If you’ve already customized, BACK UP YOUR SITE! I did two demo imports before migrating from open cart to Woocommerce. They went ok with the only problem being that the products showed up in pounds instead of dollars (Woo defaults to this if it hasn’t been changed). They tell me to edit a file to fix it. Mind you, the demo was on a test site and didn’t really have anything set up in it so I wasn’t aware of what would REALLY happen on the actual import.

I decide to go ahead and do the actual import. From the get-go it was one problem after another. If you don’t launch the REAL import after the demo, it’ll take you in circles back to the payment page even though you may have already paid for it. I could never get back to where I could launch it using the credit in the account. I had to get someone to start it for me via chat, who happens to reside in the Ukraine, btw. Then I get notification that it’s interrupted and someone will reach out to me and they’ll push it through. Yeah, that didn’t happen so I chatted again. I’m told to whitelist a ton of IP addy’s thru my hosting provider. Well, GoDaddy doesn’t do that for shared hosting but they also stated these weren’t blacklisted. I knew it was a cop out excuse anyway but they refused to continue until it was done. Then I’m told he can’t do anything because he’s not a tech…they’re all asleep since they’re in the Ukraine. Ok, fine. open a ticket. I go back to my site only to find:
1) all of my products are now gone even though I made SURE the box was NOT checked to erase them
2) WooCommerce was completely wiped out (all settings), had to start over
3) Jetpack was no longer connected
4) It wiped out some customization of my theme like the logo which was missing even though the photo was still on the server
5) MailChimp was wiped out

At that point, I had no intention of trying it again and had to go back and forth trying to get my money back. They throw the terms of service at me which states they have to try and get the import to work before they refund anything. However their FAQ states they also can’t refund if data has been migrated (which it hadn’t). I refuse and point out how much time I’ve had to spend on chat, restoring things to the site, etc. and they finally offer 50% back. I refuse again, about to do a chargeback but figure they’re just going to tell the CC company about the TOS so I come back with 75% which they agreed to. Basically, I got nothing AND lost time and money on it. I read other reviews about going on for weeks and still not getting money back so I guess I’m lucky. They only seem to answer one email per day on your case so it takes forever to get anything resolved. STAY AWAY!!!