• I’ve been a long-time WordPress and WooCommerce fan, but in recent times, dealing with the constant struggle to scale and address basic issues has become overwhelmingly stressful.

    The number of GitHub issues I’ve followed—and am still part of—while waiting for simple fixes, like proper inclusive tax calculation on shipping in Australia, is beyond frustrating. Some of these problems have been around for years.

    After simply trying to connect WooPayments to a client’s store, I was met with a redirection loop and a barrage of errors. That was the last straw for me. I’ve since started exploring Shopify and learning MedusaJS to migrate the rest of my stores away from WooCommerce.

    For small to medium-scale businesses, the challenges of using WooCommerce might be manageable. However, for serious enterprise or high-volume stores, even a small hiccup can lead to a significant loss in revenue.

    I’ve followed all best practices: dropped third-party plugins, cleaned up databases, and custom-built functions for peak performance. Despite these efforts, the core WooCommerce plugin still can’t integrate smoothly with its own first-party plugins (Woo Shipping, RMA, etc.). It often feels like their upsells are abandoned, never properly checked for issues.

    When developers report problems, they’re often left unresolved for months. Support tends to shift the blame to third-party plugins or themes. I even switched to purely WooCommerce plugins and custom-built themes/functions just to get support to take responsibility—and even then, it’s hit-or-miss.

    I genuinely hope WooCommerce can turn things around and become great again, but right now, it seems to be losing ground to newer, more reliable competitors. Basic features like bulk stock adjustments are still missing, and that’s a dealbreaker for many.

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  • Plugin Support Sandip Mondal – a11n

    (@sandipmondal)

    Hi @smgdarien,

    Thank you for sharing your feedback and concerns. It’s clear that you’ve invested a lot of time and effort into WooCommerce, and I’m sorry to hear that you’ve had such a frustrating experience.

    If you’re open to giving it another shot, we’d love to help resolve the issues you’ve faced. We are here to assist you with getting the tax calculations right for shipping in Australia using WooCommerce core taxes setup and help you with the WooPayments issue you encountered. Our team is here to work with you on these pain points and ensure smoother integration with our extensions.

    In terms of scaling, we understand that growing stores face unique challenges, especially for high-volume businesses. We’d be happy to help you optimize performance, and cache solutions, or refine your store’s setup to handle larger traffic and transactions. We’re here to support your growth and make sure WooCommerce can scale with your business.

    You can reach out to us through WooCommerce.com > My Account > Support. If you don’t already have an account, you’ll need to create one. Please include a link to this forum thread so we can address your concerns directly.

    If you’re open to giving it another try, we will be happy to address the issues you’ve encountered to ensure your store operates smoothly.

    Looking forward to your reply!

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