Logs and Reports not displaying

  • Resolved savvy124

    (@savvy124)


    4 years, 3 months ago

    Hi there,

    The logs and reports functionality is not displaying which user downloaded an item. It is showing that people have downloaded but not in logs or reports. Please help.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey @savvy124,

    This issue can sometimes happen if the log table is not created correctly. Please try deactivating and activating the plugin again. Let us know if that resolves the issue.

    Thread Starter savvy124

    (@savvy124)

    Hey Harish,

    Unfortunately, that did not resolve the issue for either logs or reports.

    Thread Starter savvy124

    (@savvy124)

    How can I go about fixing this?

    Hey @savvy124,

    I apologize for the delay in replying.

    Can you please enable “WP Debug” in your website, test a download and then share any errors that are generated?

    This involves, adding the following lines to the “wp-config.php” file.

    // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
Viewing 4 replies - 1 through 4 (of 4 total)
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