Logo will not upload

Hello, @freyaastrella @hylandgraphics

If you can’t share the acces store data, please check if you have enabled allow url open in PHP.

Best regards,

I’m using the free plan, not a paid subscription, so I don’t think I can get support. I might have to admit defeat at this point!

How do I “check if you have enabled allow url open in PHP.” ?

Thanks

Hello @freyaastrella

Yes. I know you are using the Free version of the plugin, but as you wrote that you are a very basic web user so I have a request to report the problem to our official support where I could ask you for your access data.

It would just be faster to verify the status of your site and track down the problem that is preventing you from adding your logo to the invoice.

Regarding allow_url_fopen you need to go to the php.ini file that is on your server.

When it is disable it will have the notation allow_url_fopen = off,
while it is enable it will have the notation allow_url_fopen = on

It should be enable.

If you do not have access to the mentioned php.ini file on your server, you have to contact the company, which provides you with a server and domain, on which your shop is set up.

Best regards,

Where do I find the php.ini? I have no idea what that means!

Hi @freyaastrella @hylandgraphics ,

Thank you for feedback.

We apologize for the inconvenience, the problem has been reported as an error, and our technicians are trying to resolve it as soon as possible. As soon as I receive further information on this subject, I will notify you immediately.

In case of further questions, please contact me.

Best Regards,

Hi @freyaastrella @hylandgraphics ,

We have just released the Flexible PDF Invoices for WooCommerce & WordPress update containing the proper fixes for the problem you’ve reported.

If the WordPress updater hasn’t informed you about the newer versions available, please check for the updates manually choosing the Dashboard tab > Updates > Check Again option.

Please let me know if you have any further questions or if there is something more I can help you with.

Best regards

Thank you, I can confirm it is now working correctly. Many thanks ??

Thanks it is working now

Thank you @hylandgraphics @freyaastrella

Since the problem is solved, I mark the thread as resolved.

Best regards