Logo width and height is not working

  • Resolved digimarkup

    (@digimarkup)


    10 months, 3 weeks ago

    Hello,

    When I set a width and height for my logo the dimensions does not get saved. When I refresh the customizer page the width and height is set to a random dimension.

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi @digimarkup,

    Thank you for coming up with the issue. You don’t need to worry on this, I am here to guide you. Upon consulting my technical team, it needs to be noted that the issue you are having is not normal behavior of plugin.

    It would be great if you could reach to our support form so we can take additional information.

    Looking forward!

    Thread Starter digimarkup

    (@digimarkup)

    Ok, I completed the support form and I’ll wait for a response. Thank you

    Plugin Support Muhammad Arslan

    (@wparslan)

    Hey @digimarkup

    For some reason your query didn’t come through on our support forum can you kindly submit the information again here?

    Would like to resolve this issue for you.

    Plugin Support Muhammad Arslan

    (@wparslan)

    Hey @digimarkup

    It would be great if you could reach out to our support form so we can take additional information.

    For some reason your query didn’t come through on our support forum can you kindly submit the information again?

    Looking forward.

    Thread Starter digimarkup

    (@digimarkup)

    Hi Muhammad,

    After further investigation I found out that the issue was with another plugin and not yours. Your plugin is working fine. I apologize for the inconvenience.

    • This reply was modified 10 months, 2 weeks ago by digimarkup.
    Plugin Support Emma

    (@emma24)

    Hi @digimarkup,

    Thank you for taking the time to investigate the issue further, and I appreciate your update. I’m glad to hear that our plugin is working fine for you.

    If you have a moment, we would love it if you could leave a review. Your insights can help us improve and assist others in making informed decisions.

    Thanks in advance! ??

    I have noticed this behavior as well (logo width and height not work) All plugins disabled

    Plugin Support Emma

    (@emma24)

    Hi omarkoza,

    Previously, this issue was occurring because of a conflict with the WPS Hide Login plugin. But LoginPress is compatible now with it with the release of LoginPress v3.0.8.

    The issue you are facing needs to be investigated on your site, so please contact us on our support forum. Rest assured, I will look into this problem as soon as I receive your message.

    I found that a plugin called LightStart Maintenance mode causes this issue.

    Once disabled it works as expected.

    Plugin Support Emma

    (@emma24)

    Hi @eoinlennon,

    We couldn’t replicate this issue on our end, and there doesn’t appear to be any conflict with the LightStart Maintenance Mode plugin.

    Please contact us on our?support forum so we can check this issue.

Viewing 10 replies - 1 through 10 (of 10 total)
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