Logo Upload Ussue

  • Hi there. I’m currently having an issue uploading logos to the club page as it seems to be defaulting to a greyed out ‘image’ which isn’t present in my media library (please see screenshot below).

    Issue displayed

    When I upload a new logo and click save, it does not display and defaults back to this. Is this fixable?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter greatcollapso

    (@greatcollapso)

    *Issue

    (Embarrassing!)

    Roch

    (@rochesterj)

    Hi!

    Thanks for reaching out!

    What happens when you try to upload images directly to wp-admin > media ?

    Our plugin doesn’t affect that section so I believe there’s an issue in your server or your WP install itself.

    Thanks!

    Kind Regards,
    -Roch

    Thread Starter greatcollapso

    (@greatcollapso)

    Hi Roch,

    Images upload fine to wp-admin > media and through the ‘add logo’ section but when you select them they don’t show up on the page and seem to snap back to this odd grey square which doesn’t appear on the media browser elsewhere on the site.

    Hope this is some help.

    Many thanks,
    Michael

    Roch

    (@rochesterj)

    Hi Michael!

    Thanks for testing.

    Weird. Do you have any other plugins? What theme are you using?

    I’d recommend you disabling them all, leaving just SportsPress and the default theme (either Rookie or Twenty Sixteen).

    If the isue persists, please reload that page, press F12 to open the developer tools, switch to the “Console” tab and send us a screenshot. This way we’ll be able to see if there are any script errors. Here is an example (with no errors):
    https://prntscr.com/fq1b7h

    If you see a blank console reload the page again (with the developer tools open) just to make sure you get all possible errors.

    Thanks!

    Kind Regards,
    -Roch

    Hey, the problem is in the picture name, if you upload a picture with an accent mark or whatever, maybe an extrange symbol, it will show a gray square

    Try

    Roch

    (@rochesterj)

    Hi!

    That’s a great idea!

    Kind Regards,
    -Roch

Viewing 6 replies - 1 through 6 (of 6 total)
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