Theme chic – Logo not visible

  • Hello,

    I would like to use the theme chic for my website and have a problem with the logo.
    At the customizer I can choose a logo and publish it.
    But the logo is not visible (e.g. if I check it with a diffent browser).
    After a refresh of the customizer the logo dissappears also there.
    But it had worked before. My impression is, that it had occured for the first time after the update of the theme.
    I tried already diffent file formats, different sizes without success :(.
    There is also no problem with other themes.

    Any idea?

    regards,
    memo

    • This topic was modified 3 years, 5 months ago by memo08.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello @memo08,

    I am sorry that I am not able to understand your question clearly.

    Can you please send me the screenshot of the issue so that we can understand the issue and provide you with some solutions?

    Thank you.

    Thread Starter memo08

    (@memo08)

    Hi,

    thank you for your answer.
    Sorry, that I didn’t describe my problem detailed enough!
    In one sentence: There is no way to ad a logo to the theme.
    What I do:
    Desing -> theme Chic lite => customizer => ad a logo => say publish => logo is visible => i click refresh (or F5) => there is no logo any more

    And there is also a second problem :(.
    My menu is also not visible.
    It is still there and with other themes visible, not with chic lite.

    In the meantime…
    I deleted the theme chic and installed it again, the same.
    I tested at least 5 themes, all without any problems

    kind regards,
    memo

    Thread Starter memo08

    (@memo08)

    Hi,

    unfortunately the same problem occrured now also with 2 other themes.
    It is quite weired. Everything works fine for a while, than I do e.g. a system-update or change a minor setting in WordPress, than it happens!
    Than the logo and the menu are away :(.
    Very weired and very worrying at the same time.

    So it’s not a theme issue, it’s a wordpress issue.

    kind regards,
    memo

    • This reply was modified 3 years, 5 months ago by memo08.

    Hello @memo08,

    Yes, if this is happening with all the themes then the issue is not with the theme.

    Maybe some activated plugin is creating an issue?

    Have you tried deactivating the plugin and checking the issue?

    Thank you.

    Thread Starter memo08

    (@memo08)

    Hello,

    after deaktivation and/or deleting of some plugins (sorry, I didn’t pay attention which one…) my problem disappeared.
    All tested themes are working without any problems.

    Thank you for your posts.
    I know it was not easy to help in this case.

    Kind regards,
    memo

    Hello @memo08,

    I am happy to hear that your issue has been solved.

    Yes, sometimes the issue might be due to some plugin conflict or due to plugin/server cache.

    Anyway, can you please mark this thread as resolved?

    And if you have any further questions, please let us know.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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