Logo is optimised on mobile, despite being excluded

Hi @ens112,

Thank you for using Optimole and reaching out.

Could you please provide us the site url so that we can check the issue ourself?

Best regards

Sure it is https://www.lossymaspa.co.uk thanks for looking into it

Hi @ens112,

I checked your site and the logo is not served by Optimole, see here – https://vertis.d.pr/i/6ZW0Qx

Could you please check this issue again?

Best regards

Hi there, the issue is on mobile not desktop.. specifically I am testing on iOS chrome

Hi @ens112 ,

Thank you. I just noticed the issue. Could you share a screenshot of the exclusions settings page, please?

I tried to replicate it here, but the logo image is excluded on both desktop and mobile view (with the Blocksy theme).

I look forward to your reply, thank you!

Please see here https://imgur.com/a/UJ9nEir

Could you please try to re-add that logo as this will clear the cache of it?

I tried this, no change unfortunately. Also cleared cache in the plugin

@ens112

It appears you have set two different logo files for both desktop and mobile version.

For desktop – https://lossymaspa.co.uk/wp-content/uploads/2024/09/L-Spas-logo.png
For Mobile – https://lossymaspa.co.uk/wp-content/uploads/2021/06/Asset-1250-1.svg

In order for exclusion to work on Mobile too, you will need to add a rule for second file as well.

I hope it helps, thank you!

• This reply was modified 1 month ago by Kush.

hi thanks that’s it! Thanks for looking into this cheers!

Hi?@ens112,

Thank?you for reaching out to us today! I’m glad we were able to resolve your issue regarding?the logo.

The feedback of all optimole users is incredibly valuable. If you had a positive experience with Optimole and support so far, would you be willing to leave a review about it on Optimole’s www.remarpro.com review page.?

Thank you!