Logo image not showing in emails to customer.

Hi @bayarkhuu1

the header image does not show up in the order receipt the customer gets. I see the broken image icon.

1. Hopefully, the link to the logo used in the header is functional? In other words, is the logo (the image file) available at the URL used in the settings?

2. Has the problem started recently after some update? Did it work fine before?

3. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

We haven’t heard back from you in a while, so I’m marking this thread closed for now – we’ll be here if and/or when you are ready to continue.

Hi, Dear.
Thanks for the answer.
1. I checked the link to the logo and image. I replaced it another and again tested, image is printed in the preview email, but there is no image in the email that was sent to the customer.
2. Yes, it work fine before we did some changes to improve the site performance.
3. Yes, I can. Thank you so much.
preview Woocommerce email template.

### WordPress Environment ###

WordPress address (URL): https://academy.monicabatsukh.com
Site address (URL): https://academy.monicabatsukh.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.21
PHP Post Max Size: 512 MB
PHP Time Limit: 9000
PHP Max Input Vars: 30000
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.39
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: ac_
Total Database Size: 1148.34MB
Database Data Size: 812.65MB
Database Index Size: 335.69MB
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ac_wsal_occurrences: Data: 12.52MB + Index: 9.03MB + Engine InnoDB

### Post Type Counts ###

achievement-type: 2
astra-advanced-hook: 2
attachment: 213
badges-2: 2
bp-email: 15
bsf-sidebar: 1
cartflows_flow: 5
cartflows_step: 11
custom_css: 2
elementor_font: 1
elementor_library: 12
groups: 2
language_switcher: 2
ld-notification: 28
levels: 3
nav_menu_item: 8
oembed_cache: 15
page: 28
points-award: 2
points-deduct: 1
points-type: 1
post: 5
product: 41
product_variation: 25
rank-requirement: 2
rank-type: 1
revision: 11812
sfwd-assignment: 1
sfwd-courses: 21
sfwd-essays: 6432
sfwd-lessons: 325
sfwd-question: 748
sfwd-quiz: 43
sfwd-topic: 1519
shop_coupon: 20
shop_order: 2254
shop_order_refund: 6
shopmagic_automation: 17
shopmagic_list: 1
step: 3
tva_chapter: 1
tva_course_type: 1
tva_lesson: 12
tva_module: 2
tve_form_type: 2
tve_lead_2s_lightbox: 2
tve_lead_group: 2
user_registration: 1
wp_block: 9
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Query Monitor: by John Blackbourn – 3.9.0
AffiliateWP: by AffiliateWP – 2.9.5.3
AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.4

AffiliateWP - Affiliate Dashboard Sharing: by Sandhills Development
LLC – 1.3

AffiliateWP - Affiliate QR Codes: by Sandhills Development
LLC – 1.0.3

AffiliateWP - Order Details For Affiliates: by Sandhills Development
LLC – 1.3

Akismet Anti-Spam: by Automattic – 5.0
Astra Pro: by Brainstorm Force – 3.9.1
Astra Bulk Edit: by Brainstorm Force – 1.2.6
Astra Widgets: by Brainstorm Force – 1.2.12
Elementor Pro: by Elementor.com – 3.7.1
Elementor: by Elementor.com – 3.6.8
Flexible Checkout Fields: by WP Desk – 3.4.1
GamiPress: by GamiPress – 2.3.8
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.12

LearnDash Content Cloner: by WisdmLabs – 1.3.1
LearnDash LMS - Elementor: by LearnDash – 1.0.3
LearnDash LMS - Notifications: by LearnDash – 1.5.3
LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.4.1
LearnDash LMS: by LearnDash – 4.3.0.1
ShopMagic for WooCommerce: by WP Desk – 2.37.12
Temporary Login Without Password: by StoreApps – 1.7.3
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.3.3

Uncanny Toolkit for LearnDash: by Uncanny Owl – 3.6.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.14.25

User Registration: by WPEverest – 2.2.1
W3 Total Cache: by BoldGrid – 2.2.3
Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.1
WooCommerce: by Automattic – 6.7.0
Zoho Mail: by Zoho Mail – 1.4.8

### Inactive Plugins (1) ###

Redis Object Cache: by Till Krüss – 2.1.6

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: object-cache.php

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
LearnDash LMS Multisite: by LearnDash – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: MNT (?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #28503 - /products/
Cart: #28511 - /cart-page/
Checkout: #107 - /checkout/
My account: #130 - /myaccount/
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Astra
Version: 3.9.1
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: MN
WooCommerce currency supported: –
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-04 05:36:29 +00:00
Options: ?
Notes: 87
Onboarding: completed

### Action Scheduler ###

Complete: 3,775
Oldest: 2022-07-03 17:32:49 +0000
Newest: 2022-08-03 17:24:12 +0000

Failed: 6
Oldest: 2021-09-12 08:00:50 +0000
Newest: 2022-07-30 14:05:25 +0000

Pending: 2
Oldest: 2022-08-04 08:51:53 +0000
Newest: 2022-08-04 09:48:19 +0000

### Status report information ###

Generated at: 2022-08-04 01:31:46 +08:00

Hello.
As the problem was introduced after some known changes could you revert them to make sure the problem goes away?

This usually means disabling installed plugins one by one and reverting to a theme like Storefront.

As you said you made changes to make the site faster I would start by disabling the cache/performance related plugins like W3 Total Cache, Query Monitor, and the dropin plugins. When you find out which plugin is causing the problem you’ll need dig in the plugins settings to discover what is going on.

If you disable all the plugins and revert to using the Storefront theme but the problem keeps happening let us know.