Logo Image not displayed in Email

Hi,

Thank you for reaching out to us.

Gmail and some email servers may require to click on Display images to show images, see this: https://ibb.co/g9MSQ4m

Ensure that you enable this option, if the image still does not appear, please forward your email to [email protected], we will help to check this issue.

Best regards.

There is no issue with the image display itself; however, the image appears distorted when viewed in Gmail. Please review the image linked below:

Gmail: https://ibb.co/Zzt8QG7

In Yahoo Mail, the logo appears normal:https://ibb.co/VDFGnhw

I can see the issue on Gmail, can you send a email template to this email address: [email protected]? we will observe and investigate the issue.

Send email template on your email. Please check.

@lavendervu2510 did you find the problem????

Hi,

We haven’t received your email yet. Could you please verify the sending email address ([email protected]) and try again?

Best regards.

@lavendervu2510 plz now check. placed an dummy order with your email. Now you get the mail.

• This reply was modified 9 months, 1 week ago by qaimraza7217.

Hi,

It’s Gmail’s server which has altered your logo format. Watch this video to see the changes.: https://www.youtube.com/watch?v=rRaL43pVb6c

Best regards.

@lavendervu2510 Is there any solution?

Hi,

We are not sure, it is quite a strange situation, please get in touch with us on our support forum, we will try to investigate this issue further.

Best regards.