Logo appears different

Hello @webreturn10

It seems that you don’t have the PNG support well configured in the ImageMagick PHP extension. I suggest you to contact your hosting provider to fix that.

Ya same issue. I am also facing same. The logo colour is gone. It appears as black and white.

We have tested with PNG and JPG, same problem. And it looks like this appears from the latest update? We never had any problems with it before?

Hello @webreturn10

No, not a plugin update problem, is an hosting problem, you should contact your hosting about the PNG configuration on ImageMagick extension.

We have tested with PNG and JPG, same problem

@webreturn10 When testing, make sure to enable “Test Mode” because existing invoices will not automatically be updated if you change the logo.

@webreturn10 please update me if you get any result based on above suggestion. Previously it was working fine and suddenly this problem.

@akash04 have you tried JPG (+regenerating an invoice in test mode or testing with a new invoice)?

I’m experiencing the exact same issue. Suddenly the logo appears black or is gone completely. It has worked fine ever since so it will not be a hosting issue.

@pomegranate in case of jpg it is blank and in case of png the logo in pdf is black & white. Yes, I have tried test mode and latest current settings a number of times. Same problem persisting.

My invoice and packing slip color logo just suddenly appears in black and white since yesterday (Worked well for 4 years now)???and when I opened old invoices that printed well in color now they are black and white???? How can i fixed this!!

Same problem here. the logo is black and white.

I’m having the same issue too so surely this can’t be a hosting issue? I’ve made no changes except update the plug in and now my logo is also showing in black ad white only.

Just want to pitch in that we have the exact same issue in our webshop. I’m certain this is not a hosting issue, so I hope you will investigate this asap. Invoices and package slips looks… pretty awful at the moment.

Thanks!

@pomegranate as you can see there are more customers who are having this issue. So I think there is something changed in the plugin. Can you fix it this, please? Thanks for this great plugin, we are using it for years.

I’m sorry to hear so many people are having this issue. We have not changed anything in how the logo is loaded or processed. The only reason for the ‘black & white’ or ‘negative’ logo I am aware of is a combination of the logo being PNG and an incorrectly configured Imagick or Gmagick library on the server.
I think the reason that you guys have this issue is because of a PHP update that was rolled out to several hosts or hosting packages.

Just to repeat the (temporary) solution as mentioned above, this should fix the issue:

• Change the PNG logo to a JPG version
• Enable “Always use most current settings” under Documents > Invoice in the PDF invoice settings (or “Test Mode” in the General tab which has the same effect)

I am not saying that this is definitely not something in our plugin, but I have looked at all our recent code changes and also the code that handles the logo inclusion and cannot find anything that could be causing this. I combine this with the fact that the negative logo is something we have seen surface from time to time over the past years and each time being a result of PHP/hosting configuration makes it quite likely to me that this is related to a PHP update (bugs happen…).

To help in finding a pattern, can you please provide the following information:

• Your site host
• Your PHP version (you can find this under WooCommerce > Status if you don’t know it)

I’m sorry I don’t have a simple solution for now, but if we find anything we can do about this from our end we will certainly release an update as soon as possible.