Logo and background image don’t show

  • Resolved natasjawordpressorg

    (@natasjawordpressorg)


    4 years, 4 months ago

    Hi,

    I use the Glass theme.
    The logo and the background image don’t work for one reason or another.
    Sometimes they do but after a while they disappear again.

    I’m not a developer or anything so I’m not very technical.

    Thanks for helping me out.

    Natasja

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Ceylon Systems

    (@ceylonsystems)

    Hi @natasjawordpressorg

    For some reason, your background image URL is giving a not-found error.
    See this console log errors in your website: image.png

    This can be a file permission issue or a .htaccess issue.
    Can you please upload the images (both logo and background) again and save the settings?

    Let us know how it goes.

    Thanks!

    Thread Starter natasjawordpressorg

    (@natasjawordpressorg)

    I found the solution:
    I uploaded the exact format of the images, even though it says ‘suggested’ format.
    Now it works! And I don’t get errors anymore.

    So I used:
    background image: 1920px x 1080px
    logo: 250px x 90px

    cheers!

    Plugin Author Ceylon Systems

    (@ceylonsystems)

    Glad it’s working fine now. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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