Login with email not working

  • Resolved treetex

    (@treetex)


    2 months ago

    Hi,
    This is an old problem that came with an update of your plugin more than a year ago. Users with accounts created before the update can no longer log in with their email address. I have looked in phpMyAdmin for any differences between old an new accounts but can’t find any.

    Do you have any suggestions how this can be fixed or where I should look?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @treetex,

    Thank you for reaching out. Could you please let us know which option you have selected under “Allow Users to Login With”?

    To find this setting, navigate to:
    User Registration >> Settings >> General >> Login Option >> Allow Users to Login With.
    Screenshot: https://prnt.sc/rAjNwTX0ywZm

    Let us know whether it works for you or not and I will get back to you.

    Regards!

    Thread Starter treetex

    (@treetex)

    Hi @sanjuacharya77,

    Sorry for not mention that before, I have login with Username or Email.
    Both methods worked before, but now old accounts can only login with Username.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @treetex,

    Sorry for delay. I tested this by installing version 1.8.6 (approximately 1 to 1.5 years old) and registered a user. After updating to the latest version, I was able to log in using the email without any issues. I’ve also included a recording of my test for your reference: https://www.awesomescreenshot.com/video/32043841?key=4abc0c990405c8a7a88d8b3ee0b1e137

    Since I’m unable to replicate the problem, So I assume, it might be due to a plugin conflict in you site. Could you please deactivate all other plugins except for User Registration and check if the issue persists? I’ll follow up once you’ve tested that.

    Regards!

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @treetex,

    Since we haven’t heard from you in a while, I’m going to go ahead and conclude this thread for now. However, if you have any further questions or if there’s anything else we can assist you with, please feel free to continue the conversation.

    Regards!

Viewing 4 replies - 1 through 4 (of 4 total)
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