Login unsuccessful

  • Resolved Webfolio Webdesign

    (@webreneszansz)


    3 years, 1 month ago

    Hi,

    Unfortunately after the last update of the plugin our user / subscriber cannot login into the website.

    After the filling of the login form fields and click on the login button, it seems, that the page reload, without any result. The status of the user is unchanged, not logged in.

    I tried to test the issue and inactivate the security and cache plugins, but in vain.

    The situation is the same in case of the admin users, however, it is uncanged, that the login works properly on the default wp-admin url (which is not public for subscriber users, because of the design / view of the default login page).

    Please be so kind and help to fix the problem.

    Thank you very much!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @webreneszansz

    Thanks for writing in,

    I have done a test registration in your site using a test email [email protected]. It seems that you have set the user login option as an admin approval. Would you please once approve this email so that we can test the issue you are facing?
    We will then check and get back to you as soon as possible.
    We would also want to let you know that we were unable to replicate this issue in your testing sites.

    Regards!

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    I approved it, thank you very much!

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi @webreneszansz

    Sorry for the late response.

    This issue need to be looked at more carefully by our developers.
    Would you please contact us at our contact? Our developers will get back to you over there and we will fix your issue.
    We will also add the solution on this ticket once it has been solved, so that any users in the future can look at it.

    Regards!
    WPEverest Support Team.

    Thread Starter Webfolio Webdesign

    (@webreneszansz)

    Hi,

    I sent my message.

    Thank you very much!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Login unsuccessful’ is closed to new replies.