• Resolved krascsenitsg

    (@krascsenitsg)


    1. Login Protection > Two-step verification menü don’t work:

    Something went wrong.

    Could not load settings

    Try Again

    2. Where can I turn off the two-step login by email?

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  • Plugin Support jarnovos

    (@jarnovos)

    Hi @krascsenitsg,

    For #1, could you enable Debugging on WordPress by enabling a plugin such as WP Debugging (or by manually adding these lines to your wp-config.php file), and revisit the Two-Step Verification page in the plugin again after doing so, to see if this results in any errors being logged in a debug.log file, located in the /wp-content/ folder?

    Concerning #2, as you would normally de-activate Two-Step Authentication via the above section in the plugin, which you likely can’t currently access due to the described error message: you can follow the instructions in this article under “If the Administrator is locked out due to 2FA” to disable 2FA from the login page.

    Kind regards, Jarno

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