login: Problem when user already has account with same email

  • Resolved fedecrova

    (@fedecrova)


    5 years, 9 months ago

    Hi,
    Thank you for the great plugin.

    Case of a user who already has an account on my site, created in the standard way (form).
    This user tries to register with FB, but without giving access to his email (I tried with FB).
    When back on my website he sees the modal form asking for his email (I set it to be required). If he uses the same email already present in the WP database, he receives the error message (email already in use).

    And here lies the problem: at this point I would expect the plugin to (1) verify the email (verification is set as required) and then (2) associate the social profile of the user with his already existing account.

    Unfortunately this doesn’t happen, the process stops and the user can’t login,

    Thank you for you assistance.
    All the best
    Federico

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Heateor Support

    (@heateor)

    Hi Federico,

    To keep the social login process simple, plugin doesn’t accepts an email that’s already registered. That user can link their existing account to any social media account using the social account linking interface at their user profile page.

    Thread Starter fedecrova

    (@fedecrova)

    I understand the reason.
    But I can’t find where it is possible to link wp account and social account, what do you refer to with “their user profile page”? The only one I can think of is Woocommerce My-Account, but no trace of what you say there.

    Proposal: wouldn’t it be possible and viable to give this option of linking existing and social media accounts in the error popup (rather than just saying there’s a problem with the email, which is never a desired option for webmasters if the solution for the user is not just a button to click)?

    Thank you for your assistance

    Plugin Author Heateor Support

    (@heateor)

    Okay. Will include an option to link account from the “email required” popup, in the upcoming releases.

Viewing 3 replies - 1 through 3 (of 3 total)
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