login page wont save

  • Resolved tegee

    (@tegee)


    10 months ago

    Have disabled all plugins except buddypress and Youzify, activated Membership System in the General Settings tab, then under the Membership Settings tab > Login Settings, the three drop down lists to select pages for login and password reset will not save after selecting the appropriate pages.

    With all plugins disabled, the login/password reset page settings wont save. Can you please advise?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    Hi @tegee

    Thank you for reaching us.

    Could you please share with us a screenshot or screencast so I can have a clear idea regarding this issue?

    Best Regards, KaineLabs Team.

    Thread Starter tegee

    (@tegee)

    Hi, here is a vid: https://www.loom.com/share/9d5792857ab84948afd7af5932d13e5c?sid=0037da82-cfdf-49da-ad11-fb79aa4ecbaf

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @tegee

    Thank you for the screencast.

    Please clarify the following:

    1. Youzify version do you use

    2. PHP version installed on your server

    3. Please enable WP Debug Log and try to save again. If you see any error log on the debug log, please share with me here the error log that related with Youzify.

    Best Regards, KaineLabs Team.

    Thread Starter tegee

    (@tegee)

    Youzify version: 3.32.0

    PHP version: 8.1

    no error logs created upon save

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @tegee 

    I assume you are using the Pro version. 3.3.2 is the very old version. So, please update it to the 3.4.9 version because we fixed tons of bugs and errors from version 3.3.2 to 3.4.9 and that version is no longer compatible with the current BuddyPress version.

    You can download it from your Envato dashboard.

    Best Regards, KaineLabs Team.

    Thread Starter tegee

    (@tegee)

    Thanks, I have 3.4.9 installed and activated, but the problem persists

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @tegee 

    Could you please try once again to disable all plugins except BuddyPress and Youzify, and then do the test?

    Best Regards, KaineLabs Team.

    Thread Starter tegee

    (@tegee)

    Yes, we have done this test repeatedly, disabling everything except buddypress and youzify, and we have had version 3.4.9?installed since the start (it was a typo here that we reported having an old version). The problem still persists.

    Plugin Support Youzify

    (@kainelabsteam)

    Hi @tegee

    This is a weird issue. We can not replicate it on our end and seems we need to investigate it directly on your back end. 

    Please shoot us an email at contact[at]youzify.com, and we will discuss this issue further.

    Best Regards, KaineLabs Team.

Viewing 9 replies - 1 through 9 (of 9 total)
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