Login page not working

Hello

Hope you are doing well.

Sorry for the inconvenience you are facing.

You will be glad to know that We have fixed the EA Login| Register Form- Security token did not match error in our latest update of Essential Addons

So Please update the latest version of Essential Addons for Elementor v.5.4.2.

After the update, if you are still facing the issue that means It might be a caching issue. So can you please try doing this following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/8467Wx

If the issue still persists then, It is possible that your browser cache is not updating properly.

Please kindly clear the cache of your browser and hard refresh your browser with (cmd/Ctrl) +Shift + R.

If you are using a caching plugin, you need to purge the cache from your plugin option and then deactivate the caching plugin temporally so that the new update could take effect.

Also, you could check this on a different browser.

Hopefully, it will fix the issue.

Let me know how it goes.
Thanks

Hi Pial,

Thank you for coming back to me.

My site automatically updated to v.5.4.2 yesterday however I am still experiencing the same issue, both on the desktop and mobile.

I cannot access my WP Admin dashboard because of this issue and so cannot regenerate assets, nor purge/deactivate the caching plugin.

I have cleared my browser and also tried on a different browser (microsoft edge as well as chrome) and have the same issue.

Please could you advise how I can get access back to my site?

Kind regards,
Louise

Hello again @proudmama2022

We are very sorry for the inconvenience you are facing.

I can understand your frustration.

You can use the Softaculous login feature to log in to your account from the Cpanel please check here
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It will definitely solve your dashboard login problems.
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After that, you could take the previously mentioned steps to fix the EA Login| Register Form- Security token did not match error issue.
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Hope you understand
Let me know how it goes.
Thank you
Have a nice day

• This reply was modified 2 years ago by Pial.

Hi Pial,

Thank you for coming back to me.

I am not currently a Softaculous user – my cpanel is with Hostgator – so this suggestion won’t work for me unfortunately.

Please could you advise how I can get access back to my site?

Kind regards,
Louise

Hi @proudmama2022,

Hope you are doing well.
Please contact your hosting provider. They will help you to clear your server cache.

Hope your issue will be fixed. Let us know the update.

Thanks!

I’m back in – thanks all for your help.

All the best,
Louise