Login Page Not Accessible When Activated

Hello @neziah,

You have not provided us with the exact error message you are getting when trying to login, but I guess you are seeing the following notice:

The access to that page has been restricted by the administrator of this website.

If that’s the case, the issue is caused by the “Limit Login Attempts” feature. There are a couple of ways to gain access to the backend while the security plugin is still active:

1. Add the following code to the functions.php file of your active theme:

add_action( 'init', 'remove_unsuccessfull_attempts_block' );
function remove_unsuccessfull_attempts_block() {
    update_option( 'sg_security_unsuccessful_login', array() );
}

2. Disable “Limit Login Attempts” via SSH:

wp sg limit-login-attempts 0

If you are seeing a different error, provide us with more information, so we could assist you properly. If you are a SiteGround client, please open a Helpdesk request from your SiteGround Client Area.

Regards,
Kuzman Stoyanov

Hi

Thanks for your quick reply. I haven’t been able to generate the issue myself so unfortunately I could not provide additional information. This issue was just reported to me on two occasions.

Yes, I believe this “The access to that page has been restricted by the administrator of this website.” As it’s a Siteground with a padlock that is shown and the user can not access the login form.

I’ve checked the activity log and there was one blocked IP I removed. I will let you know if the issue continues.

Hello @neziah ,

Thank you for the update. The best solution here is for us to be able to recreate the issue, so that we can assist with a resolution. Otherwise, it would be “shots in the dark”, so to say.

Also, if the issue occurs on a site, hosted at SiteGround, it would be best if the site owner files a support ticket soon after the issue occurs, so that we can also check corresponding site or server logs.

Regards,
Plamen.M
Tech Support Team
SiteGround.com

This has happened on a number of sites I manage on SiteGround. They all started showing this message on login after the server migration. The only solution I have found so far is to login to SiteGround, go to File Manager > Public HTML > wp-content > plugins and delete the SiteGround Security plugin. Not the best solution, but I don’t know any other way to login into the dashboard until it’s fixed.