login page changed

  • Hello,

    My login page has changed appearance and I’m unable to enter my username as there doesn’t seem to be a box to enter it. I updated wordpress yesterday, I’m not sure if this will have affected it. Does anyone know what may have caused it to change and what to do about it? I’m unable to login to my website to do any work on it.

    Many thanks
    Alex

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Alex,
    What is your URL?

    Are you using any sort of plugins in order to manage security or logins?

    Thread Starter alexandra80

    (@alexandra80)

    Hi Rebecca,

    https://www.derbyshirekoi.co.uk

    I’m not sure,I assume so.

    I didn’t create the website, but I’ve taken over the administration of it bc I didn’t think the developer had done a great job.

    Ok, thanks for sharing! I do see that there is a custom login screen.

    In whichever browser you are using, look for Developer tools (I’m using Safari, and there is a “Develop” item in the browser menu.)

    Go to your login screen, and then turn off Javascript in the Develop(er) menu. That way, it will work around the custom script and show the complete login form.

    Once you have logged in, you can look in your plugins for the custom login plugin, and make sure it’s updated. If an update is not available, reach out to the plugin developer and show them this thread ??

    Thread Starter alexandra80

    (@alexandra80)

    Hi Rebecca,

    That worked, I’m back in, thank you so much for your help! There is a divi100 login page plugin, so I’m assuming that’s the right plugin. There’s no update available for that. It might also be the divi body commerce plugin as it won’t update and says ‘download failed. Forbidden’

    Do I need to contact divi about this? Or is it likely to be a compatibility problem with other plugins?

    Kind regards

    Alex

    Hi Alex,
    I’d reach out to divi about it; it’s possible the developer unlicensed the plugin as they were no longer with the project (a common practice).

    Best of luck!

    Thread Starter alexandra80

    (@alexandra80)

    Thanks Rebecca, I just spoke to the developer and he said that divi no longer supports the plugin.

    Thanks again for your help, if I’d had to get the developer to do it, I’m sure he would have charged me hundreds of ￡! He may still do!

Viewing 6 replies - 1 through 6 (of 6 total)
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