login page changed

Hi Alex,
What is your URL?

Are you using any sort of plugins in order to manage security or logins?

Hi Rebecca,

https://www.derbyshirekoi.co.uk

I’m not sure,I assume so.

I didn’t create the website, but I’ve taken over the administration of it bc I didn’t think the developer had done a great job.

Ok, thanks for sharing! I do see that there is a custom login screen.

In whichever browser you are using, look for Developer tools (I’m using Safari, and there is a “Develop” item in the browser menu.)

Go to your login screen, and then turn off Javascript in the Develop(er) menu. That way, it will work around the custom script and show the complete login form.

Once you have logged in, you can look in your plugins for the custom login plugin, and make sure it’s updated. If an update is not available, reach out to the plugin developer and show them this thread ??

Hi Rebecca,

That worked, I’m back in, thank you so much for your help! There is a divi100 login page plugin, so I’m assuming that’s the right plugin. There’s no update available for that. It might also be the divi body commerce plugin as it won’t update and says ‘download failed. Forbidden’

Do I need to contact divi about this? Or is it likely to be a compatibility problem with other plugins?

Kind regards

Alex

Hi Alex,
I’d reach out to divi about it; it’s possible the developer unlicensed the plugin as they were no longer with the project (a common practice).

Best of luck!

Thanks Rebecca, I just spoke to the developer and he said that divi no longer supports the plugin.

Thanks again for your help, if I’d had to get the developer to do it, I’m sure he would have charged me hundreds of ￡! He may still do!