Login on mobile pages not working properly after activating litespeed cache?

  • Resolved thesaintindiano

    (@thesaintindiano)


    3 years, 6 months ago

    Respected sir/madam,

    Everything works fine in the desktop version/resolution but when I try to log in on mobile version/resolution (mobile, even on a desktop) then login menu doesn’t change to user account menu as it should. After refreshing the page, it shows the user account menu. I’m using the mobile menu plugin for left and right mobile menus.

    I have excluded login page from the cache. Please find the detail about the Litespeed cache report.
    Report number: WLLOCHXC
    Report date: 05/25/2021 11:12:00

    Visual explanation of the issue:
    Login: using username/password, google, facebook, twitter OAUTH
    https://pasteboard.co/K3wddJ8.jpg

    Logging:
    https://pasteboard.co/K3wdGRp.jpg

    Login result shows: again same login option instead of Hi, username account menu
    https://pasteboard.co/K3wddJ8.jpg

    After clicking login menu again: goes to profile section. It means login was successful but somehow not changing menu to account menu
    https://pasteboard.co/K3weicV.jpg

    Correct result: Hi, Username menu
    https://pasteboard.co/K3weRRJ.jpg

    Please let me know if any queries.

    Regards
    Indiano

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    Please try turning on “Cache Mobile”, then purge all and see if it resolves your issue.

    Regards.

    Thread Starter thesaintindiano

    (@thesaintindiano)

    Hi @tenkstars,

    It’s written under the cache mobile option in the LiteSpeed setting.

    Cache mobile views separately. Only enable for AMP or mobile-specific design/content, not for responsive sites.

    1) My website is responsive not AMP. Should I still be turning it on?
    2) After turning Cache mobile on, I still have very few cases where the issue still persists. What could the probable cause?

    Have a nice day.

    Regards & Thanks
    Indiano

    Hi,

    Sounds like most of your cases are resolved with Cache Mobile enabled, but a few still remain unresolved. If so, you’ll need to examine those cases and find out how different they’re from those that are fixed, and we’ll go from there to see if we can get them right as well.

    Regards.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I’m going to mark this topic “Resolved”, due to lack of activity.

    If you still need help, please feel free to re-open it.

    When re-open it, please also change the topic status to “not solved”

    Best regards,

    Thread Starter thesaintindiano

    (@thesaintindiano)

    Hi @qtwrk,

    I have the same issue for all the cases for even Cache Mobile turned ON and purged cache. Please go through the first question to get the context and let me know if any queries.

    Have a nice day.

    Regards & Thanks
    Indiano

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please create a ticket by mail to support at litespeedtech.com

    we will investigate it further

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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