Login Form Stuck at Processing

  • Resolved LearnEd Studio

    (@lesdeveloper)


    1 year, 7 months ago

    Hi Team,

    From the past 2 weeks, we are facing trouble with the login form. It gets stuck at “Processing” (or whatever the Processing Label value is). If we do a refresh, we get redirected to the same page and then the label says “You are already logged in”.

    In effect, the Submit button is changing the user’s state to a logged in state, but until the user refreshes, they do not understand this. We also have a couple of crucial redirects upon logging in, depending on the user role, to take them further into our workflows. Since the form gets stuck at Processing, this is getting disrupted.

    This is causing several usability issues and we are getting complaints from our third-party users. Please help us resolve this.

    What we have checked:
    1. IP locked at WP Cerber, which is not the case.

    2. Disabling our custom redirection code – the problem exists.

    We have intentionally not used the ProfilePress Redirection setting, and have instead put in our own code through the standard WordPress hooks for login. As already mentioned above, this is not the issue.

    3. Disabling Ajax Mode – this simply reloads the page and puts the notice “Redirect” but does not solve the issue.

    Looking forward to your assistance.

    Regards,

    Archit Joshi

    [email protected]

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Hello @lesdeveloper,

    Thank you for reaching out to us. This issue is mostly resolved by disabling Ajax mode on the site.

    Alternatively, you can try disabling all plugins except for the ones related to the login form and switching to a default WordPress theme to see if the issue persists. This can help determine if there is a conflict with other plugins or themes that may be causing the problem.

    Please open a support ticket here by using the Pre-sale form and we will take a deeper look at this issue for you.

    Regards

Viewing 1 replies (of 1 total)
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