Login Details and Update

  • Resolved dinaddd

    (@dinaddd)


    2 years, 1 month ago

    Dear EventOn Team,

    It’s been a while that I haven’t update your plugin and it’s never work on auto-updating in my WordPress Dashboard (https://ibb.co/7Wmj9yV). So I decided to update manually in FTP way. But the problem is I don’t know if I have the login details or I have to create a new account? Though I already have my License Statues: Activated and a Purchase Key. How do I get my login details?

    Or you can just give me a zip file for updating?

    Thank you and looking forward to your solution!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support ArtemSupport

    (@artemsupport)

    Hello,
    It seems that you are using EventON Full plugin from CodeCanyon.
    Could you go to https://helpdesk.ashanjay.com/ and create a new ticket by registering through Login/Register > REGISTER FOR EVENTON SUPPORT, so our support staff can help with the issue?

    Thread Starter dinaddd

    (@dinaddd)

    Hello @artemsupport

    Yes, I can do that but the problem is it said ‘License key for any of your EventON softwares’ while my license is not showing: https://ibb.co/sgZzWDS

    From where I can get my license key?

    Thank you

    Thread Starter dinaddd

    (@dinaddd)

    I read your article: https://docs.myeventon.com/documentations/how-to-find-eventon-license-key/

    I will get back to you later, right now I will try with many emails and usernames…

    Plugin Support ArtemSupport

    (@artemsupport)

    Great! Please keep us updated.
    Please also note that with any questions about your license, you need to contact CodeCanyon, since we don’t have any access to your account there.

    Thread Starter dinaddd

    (@dinaddd)

    I’m back again and unfortunately I did not find my login detail in Envato: CodeCanyon. So I couldn’t get a license key.
    I contacted Envato: I told them that I lost my login details and I need to find it.

    They asked for my email addresses to look into their database and I did. Then they replied to me that they did not find my emails. They said there’s no other choice but to create a new account and buy again. But they asked me to contact PlaceIt (a part of Envato) and I did. And I got the same answer that they did not find it. So my login detail is a long gone.

    So I just leave my plugin as it is and hopefully it won’t conflict my website. I assume you wouldn’t just give me an update files?

    Thread Starter dinaddd

    (@dinaddd)

    Hello @artemsupport ,

    It’s been 2 weeks now and I still haven’t heard you back.

    Please and thank you.

    Plugin Support ArtemSupport

    (@artemsupport)

    We unable to help with any issues related your CodeCanyon account. If Envato tells you that they cannot find any of your info then we definitely cannot help.

    Plugin Author Ashan Perera

    (@ashanjay)

    Sorry mate we cant just hand out files for the full version. I hope you can figure things out with codecanyon, they are the exclusive seller of EventON full version at the moment.

Viewing 8 replies - 1 through 8 (of 8 total)
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