Logged out constantly as admin and logged users

  • Resolved HeleneL

    (@helenel)


    1 year, 6 months ago

    Hello,

    This old issue you resolved a couple of years ago is coming back anew… Even though I am logged in as admin, and the “don’t cache website for logged in users” is checked, as admin I am constantly logged out for all the pages and posts of our website… when I can still access dashboard etc.

    Same problem for all our users.

    I need to clear the cache permanently…

    It could be a conflict (not sure) with AI engine, but that might be something completely different actually and I have no idea how to solve the problem, nor can I abandon AI engine ??

    Please help!

    Thank you so much in advance

    Helene

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Emre Vona

    (@emrevona)

    because you are using a server-side cache system. you need to disable it.

    Thread Starter HeleneL

    (@helenel)

    Ok, Thank you Emre, my host must have set it up without telling me (that is helpful indeed!)… I’ll check with them right now.

    As previously, TYSM for your speedy answer!

    Plugin Author Emre Vona

    (@emrevona)

    you are welcome ??

    Thread Starter HeleneL

    (@helenel)

    Hello again Emre,

    I really need your help as I am dispaired to get my website working again with WP fastest Cache

    Here is the answer from my host (Fastcomet)

    “we started installing the so-called EngineTron which is one of the best solutions for server-side caching. In order for EngineTron to be installed NginX which is indeed a web server should be installed as a proxy server. This means that your server is still Apache, however, the HTTP/S requests are being proxied by NginX and cached by the Enginetron tool. This of course is a good thing, this makes your server way, way faster than a normal Apache would be able to perform. More about Engintron you can find here:

    -> https://engintron.com/

    However, this tool usually does NOT create any issues in regard to caching plugins and so on and so forth. It is used to cache server-side actions as well as help cache website files, HTML, CSS, JS and so on, however, it does NOT overwrite in any way any caching plugin functionalities.”
    An then they stop at that saying they cannot replicate the error, and there is something wrong with my browser or IP address (?!!), but I am being logged out of admin whatever the browser, my IP address has not changed over the last 10 months, I am on Fiber with French main teleconm company… and all problems stop if I deactivated WP fastest Cache, but I don’t want to deactivate it.

    What can I do?

    Please help!

    Helene

    Plugin Author Emre Vona

    (@emrevona)

    Unfortunately there is nothing I can do. I recommend you to change your hosting provider.

Viewing 5 replies - 1 through 5 (of 5 total)
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