Hi,
Thank you for your feedback.
We apologize for any inconvenience this issue might have caused you.
If you still can’t log in to your site, please complete the following:
1) Go to the following folder via FTP: {your_site_home_folder}/wp-content/plugins;
2) Find “google-captcha” folder and rename it, the plugin will be deactivated.
Your opinion is important for us and we’d like to help you to solve the issue.
If you’d like to use our plugin, please check the following:
1) Did you enter the keys on the plugin settings page correctly (for example, you could mixed up secret key and site key)?
2) Do you use some other plugins for recaptcha block adding? If you do, it is necessary to deactivate them.
3) The following plugins cause conflicts with Google CAPTCHA (reCAPTCHA) by BestWebSoft due to their functionality features. Do you use any of them?
WP Content Copy Protection
Remove Query Strings From Static Resources
WP Performance Score Booster
WP Content Copy Protection & No Right Click
Custom Login Page Customizer
Also, you can try the following steps in order to detect the problem and find its solution:
1) Try activating a standard WP theme for a while (2014, 2015) and check if the problem remains.
2) Try deactivating all of your plugins except Google CAPTCHA (reCAPTCHA) by BestWebSoft and also check if the problem is still present. If it is not, please activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
3) Provide your System status as well. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit
4) Let us know about the results.
Sincerely,
BestWebSoft Support Team
