Log in problems

Hi,

Do you have the following feature Logout Member on Browser Close enabled? This is located under Advanced Settings tab.

Do you have a cache plugin running in your site? If you do, have you excluded any of the plugins login and registration pages from getting cached?

Thank you

I do not have logout member on browser close turned on.

My caching plugin did not exclude the login and registration pages. I’ve added those to the exclude list. Think that might do the trick?

We can only hope. Report back if you still have issues.

Thank you

The problem comes from your .htaccess file. Replace it with a new one.

@aissam75 I just tried replacing it. Still getting the same issue. I’m logged in to the site, but the protected pages won’t display and ask me to log in.

When I do I acesss the my profile, it tells me I’m not logged in.

Update: After replacing the file and logging out, things appear to be working correctly for me. Will confirm with other site members and see if they’re having better response too.

• This reply was modified 5 years ago by radiant1.

After replacing the .htaccess file and removing caching from all affected pages, my users are still having issues viewing protected content. Anything else I should look into?

Try the following documentation.

https://simple-membership-plugin.com/forums/topic/test-for-plugin-and-theme-conflict-before-posting-an-issue-or-a-bug/#post-6667

If the above documentation does not help, try the following documentation.

https://simple-membership-plugin.com/forums/topic/common-reasons-for-member-login-related-issues/#post-11390

Let me know if this helps you.

Thank you

Thanks so much @mbrsolution. I will take a look at that documentation. I appreciate the insight!

Hi, is your issue resolved?

@mbrsolution I read through the documentation and was able to determine it wasn’t a theme conflict. I uninstalled the caching plug in on my site and worked through the other steps as well, but wasn’t able to nail down what was going wrong.

I tried installing a different membership plug in and experienced similar issues. That leads me to believe there’s something wrong with the configuration of my site itself, but not quite sure what that is at the moment.

Hi, what about your other plugins? Did you deactivate all plugins in your site except SMP and then carried out a test?

I did, but it’s a bit tricky. Most of the errors have been noticed by my users and not myself directly. I’ve disabled the plug in for now.

Hi,

Check to see if your host is also running some type of caching system. Also are you running Cloudflare or some thing similar?

Regards

No caching on the back end or Cloudfire. Stop Spammers is the only security related plug in installed.

Hi,

Unfortunately your issue seems to be unique to your environment.

What is the PHP version running in your server? Also is your server running apache, nginx or windows?