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  • dogdayscompany

    (@dogdayscompany)


    2 months ago

    After updates, I often have not been able to login to the admin of my site. Usually there would be an error message and I could go into my files via my host (Network Solutions) and temporarily rename my plugin folder. This would allow access and then I could reactivate plugins and carry on. The most recent time, I was no longer able to access files through my host but had to use Filezilla instead. Renaming plugin folder, theme folder, clearing browser cache, allowing cookies – nothing has helped. Although the site itself seems to look OK, I have not been able to access it to add or change content for almost 3 months now. Not sure what else to try.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter dogdayscompany

    (@dogdayscompany)

    This is the log in screen and after entering my usename and password it just goes blank again.https://hippup.ca/wp-login.php

    spanu

    (@spago)

    What is your issue?
    What is written on the page?

    Thread Starter dogdayscompany

    (@dogdayscompany)

    I can’t log in.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please enable debugging and check wp-content/debug.log after trying to login.

    Debugging in WordPress

    Thread Starter dogdayscompany

    (@dogdayscompany)

    Although I’m a bit nervous to go in and adjust code without knowing that my site has backed up recently (it is on auto, but not sure of functionality since I haven’t been able to access admin since July), I’ll take a break and then give it a try. Thank you so much.

    Thread Starter dogdayscompany

    (@dogdayscompany)

    I’ve just checked my site and it isn’t actually functioning either. You can navigate it, but I’m not getting emails and can’t purchase services.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Have you contacted your host’s support? It’s newfold.com or web.com.

    Thread Starter dogdayscompany

    (@dogdayscompany)

    I have contacted Network Solutions a number of times for this sitaution in the past but they say it’s a WP issue and I end up going to a FB support group. This is the first time the

    usual solution hasn’t worked.

Viewing 8 replies - 1 through 8 (of 8 total)
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