Hi @cipg, thanks for getting in touch.
I’m happy to provide you with instructions on how to get back into your site. Follow these steps:
- Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
- Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
- Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
- Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.
If you’re able to view your Live Traffic feed after regaining access, you can see blocks for logins. Are you able to find the cause of the original block, usually given in red text when expanding the table row?
The blocks could be linked to your Brute Force or Rate Limiting settings, or you may be told about a firewall rule that blocked them automatically. Let me know if there’s a reason given where the solution isn’t clear so I can help you out.
Thanks,
Peter.
