locked out of stripe

  • Resolved aprilhopecg

    (@aprilhopecg)


    1 year, 4 months ago

    i created my website over a year ago and just left it, now i have gotten back to it and was planning to launch my business and discovered im locked out of stripe. many things have changed for me and the phone number linked is disconnected.

    stripe tell me only woocommerce can delete the account, they said they could verify me but i have sent over the full phone number that is now inactive (to prove i could provide the number on file and that it was mine), My ID, multiple addresses, my ABN, business name registrations, bank statements that could possibly be linked to the account and much more and I’m still not verified I put in a support ticked 3 days ago on the woo commerce website and gotten no response.

    I just need access to stripe or have the account deleted so i can remake it with the correct details. My site was supposed to publish all listings today but i cant do that unless i can access payments being made.

    I’m at a loss as what to do any help would be appreciated

    • This topic was modified 1 year, 4 months ago by aprilhopecg. Reason: website added

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @aprilhopecg

    Thanks for reaching out!

    Since this is more of an account concern, please open a support request for us to address you more effectively. I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

    Thanks!

    Thread Starter aprilhopecg

    (@aprilhopecg)

    hi I do see you say open a request, but my problem I submitted a ticket on the 28th it’s now the 3rd and I don’t have a response I cant take orders how things are. it isnt resolved

    • This reply was modified 1 year, 4 months ago by aprilhopecg.
    Thread Starter aprilhopecg

    (@aprilhopecg)

    its now the 4th and still no response, 6 days since i submitted the ticket 4 days delay of my business launch still no end in sight

    • This reply was modified 1 year, 4 months ago by aprilhopecg.

    Hi,

    Apologies for the inconvenience. We are receiving a high ticket volume on all of our queues.

    Are you referring to the internal ticket number #6475396? If so, I can confirm there is new information on your request, a new email to you was sent today.

    We note that you’re keen on discussing some sensitive matters about your account. To ensure the utmost security and privacy of your sensitive information, we encourage users to use our internal ticket system.

    Thank you for your understanding and cooperation.

Viewing 4 replies - 1 through 4 (of 4 total)
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