Locked Out of Site

  • Resolved nubiesan

    (@nubiesan)


    4 months, 3 weeks ago

    Hi, I installed the plugin recently (within the past 2 days) and wanted to block the bots trying to get into the site.

    I used the Block IP address feature, put in the IP address that I wanted to block, and saved it. When I tried to add another address, I got this screen:

    Your access to this site has been limited by the site owner

    Your access to this service has been limited. (HTTP response code 503)

    If you think you have been blocked in error, contact the owner of this site for assistance.

    If you are a WordPress user with administrative privileges on this site, please enter your email address in the box below and click “Send”. You will then receive an email that helps you regain access.??Block Technical DataBlock Reason:Manual block by administratorTime:Sun, 7 Jul 2024 13:44:12 GMT

    I requested an unblock email, and tried all the methods, and none work.

    I can’t get into the dashboard at all. Is there a backdoor I can use?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @nubiesan, and thanks for reaching out.

    I’m happy to provide you instructions on how to get back in.

    If you are locked out and not receiving unlock emails but can’t wait for lockout time to expire and need immediate site access, please use FTP/SFTP — or any file manager your web host provides via their administration panel. Look inside the?/wp-content/plugins/?directory and rename the?wordfence?directory to something like?wordfence.bak. Once you have logged in to your WordPress admin you can name the folder back to?wordfence?again and change the setting that caused you to be locked out. (This works for most any plugin, BTW)

    Just so you are aware, the unlock emails actually come from your website and not our servers. If you aren’t getting emails it usually boils down to one of a few errors.

    • The emails (they come from?[email protected]) are getting sent to your junk mail folder by your email client or provider. Make sure and whitelist or add your website to the list of safe domains so you get emails consistently.
    • Your web server is having a problem with the email software on it. This isn’t like regular emails you send and receive, but rather server alert messages. Usually a restart of postfix or sendmail (whichever is installed) can fix it. Your hosting provider may need to help with this.
    • You hosting provider has disabled SMTP from the server for some reason like preventing the server from being used to spam people.
    • You have a third party plugin for sending emails with another service, like Gmail, which isn’t working. Reaching out to the plugin author for support can help.

    From your explanation, it looks like you blcoked yopur IP address. once logged in your wordpress account, Find your?public IP address?in the list on the Firewall > Blocked page and unblock it.

    Thanks,

    Mark,

    Thread Starter nubiesan

    (@nubiesan)

    Thanks for the information.

Viewing 2 replies - 1 through 2 (of 2 total)
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