Locked out of my site

Hey dear,

You need to whitelist your IP address with simple 2 steps

1. Find your IP address at https://www.whatismyip.com/
2. Using FTP, add this constant in wp-config.php
define(‘JETPACK_IP_ADDRESS_OK’, ‘X.X.X.X’);

After, then try to login. I hope this help.

I found this trick at https://wpfreesetup.com/fix-your-ip-has-been-flagged-for-potential-security-violations/

Sincerely,
Gulshan

Thank you. I will be disabling that module. I can’t imagine what it will do to customers trying to access the site. Just drive away traffic I imagine

You’re welcome dear.

I tried to login today as usual and was met with a message saying my ip was blocked for security violations?

That will indeed happen when someone with your IP address repeatedly tries to log in to a site using Jetpack Protect, but fails to provide the proper login credentials. This person could be you, or anyone else sharing your IP; if you’re trying to access your site from a public Wifi network for example, lots of other people might be trying to log in to different sites using Jetpack and its Protect module. If one of these people fails to log in multiple times, it will blacklist that IP address and lock everyone using that IP from logging in to sites using Jetpack Protect.

If you were trying to log in from home, where only you tries to log in to sites, I’d recommend the following:

1. Do you use the WordPress app on your smartphone or tablet, connected to your WiFi? If so, make sure your log in credentials are correct in the WordPress app; the app will keep trying to log in to your WordPress site, and if it has the wrong credentials saved, it will eventually blacklist you.
2. Make sure your Wifi network is protected, and not open to everyone.

I try to go whitelist it on wordpress but I can’t because it says “Failed to retrieve your site, make sure your jetpack is up to date.”

You currently can’t manage any of your site settings from the WordPress.com interface because your site isn’t properly connected to WordPress.com.

Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately, access to this file is restricted on your site:
https://chantalle.biz/xmlrpc.php

It would seem that access is blocked via a service named Incapsula. If you didn’t set up that service, I’d recommend contacting your hosting provider about this, and asking them to unblock access to your site’s XML-RPC file for you.

I can’t do that since I can’t access my site anyway.

Right, that’s why there is another way to whitelist your IP address, as @thegulshankumar pointed out. If this happens again, you can also follow the link mentioned in the error message, by clicking on “Find out more…”.

Here is the link again, if you wish to learn more about the features and the different options available to unblock yourself:
https://jetpack.com/support/security-features/#unblock

I can’t imagine what it will do to customers trying to access the site. Just drive away traffic I imagine

No worries there; the module doesn’t restrict access to your readers; it only monitors failed login attempts in 2 locations:

• In your log in form, when you try to log in to access your dashboard.
• In the XML-RPC file I mentioned above; it protects you against hackers who may try to connect to your site via that file.

I hope this clarifies things a bit. Don’t hesitate to let me know if you have more questions!