Locked Out of Jetpack

  • Resolved hasnatahmad

    (@hasnatahmad)


    6 years, 6 months ago

    Jetpack has begun blocking me out of /wp-admin/ saying my IP address has been blocked. However, the IP it shows is not my IP address. When I request the unlock email, and click the login link, I get an error:

    {“error”:”Bad Request”,”message”:”Invalid input.”}

    The page I need help with: [log in to see the link]

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  • Anonymous User 3392934

    (@anonymized-3392934)

    Hey there, @hasnatahmad!

    Thank you for reaching out to us about this. Jetpack Protect might not be compatible with your server’s configuration. As you’ve already noticed, your server is not sending Jetpack correct IP details. It’s instead sending the IP address of the server itself.

    I’ll send more details via email, to the address associated with your WordPress.com account.

    Please let us know if we can help with anything else! ??

Viewing 1 replies (of 1 total)
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