I’ve tried using only the userid and pw combo and the email address and pw combo. Neither works, and I;m actually locked out.
An end user experienced similar issue where he seemed to successfully reset his login multiple times, but it never let him in through normal request process. I had to manually change his password before it would allow him access.
I am using Chrome Version 56.0.2924.87 in a SurfacePro4.
]]>Again, thank you very much for taking the time to offer an alternative resolution.
Have a great evening.
I hope my reply helps someone else!
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