locked out of account

  • Resolved justinsmassage

    (@justinsmassage)


    5 years, 5 months ago

    Hi,
    I deactivated and deleted Amelia from WordPress because my newly created appointment slots weren’t working and now I am locked out of my account. Amelia tells me to ‘upgrade to premium’ when I try to access my data and customers are no longer able to book on my site. How can I get back into my account and receive appointments? This is costing me lots of money. Please help, Thank you, Justin

    The page I need help with: [log in to see the link]

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  • Plugin Author ameliabooking

    (@ameliabooking)

    Hi,

    We are sorry to hear you experienced issues with our plugin.

    Can you please contact us in Pre-purchase questions section or on the e-mail provided in other comment so we can investigate this and fix the issue. This should not happen – there is no downgrade or cancellation built in the plugin.

    Best regards.

Viewing 1 replies (of 1 total)
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