Locked Out By Jetpack

  • Resolved mylesdelfin

    (@mylesdelfin)


    6 years, 1 month ago

    This is extremely aggravating. I don’t understand why a plug-in can lock me out of my own website – that I paid for. Also, Jetpack asks me to send myself an email and when I do it does absolutely nothing. I checked the procedure how to unblock myself and all it shows are things I can do if I have access to my dashboard – which I do not.

    I need to work on my website because I run an advocacy about disaster response and preparedness, it is the middle of typhoon season where I am and all of this is seriously interfering with the work.

    The page I need help with: [log in to see the link]

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  • Plugin Support supernovia

    (@supernovia)

    Hi @mylesdelfin, sorry you’re locked out at a time like this! You used a WordPress.com account to connect Jetpack, and your login there is separate from your dashboard.

    Log in to WordPress.com, then go to My Sites → Settings → Security → Prevent brute force login attacks. You can enter your address(es) there.

Viewing 1 replies (of 1 total)
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