Locked out as the admin

  • Resolved TGC5308

    (@tgc5308)


    2 months, 3 weeks ago

    I am the webmaster for a local organization. Up until now, I was able to go into the host and do what needed to be done. I don’t work on the site through the host, but every once in a while there are host specific things to do.

    This morning I needed to log in to the host. They are telling me I am out of space and I don’t know why. They changed their log in process and sent an auth code to the owner. I tried to tell them I am the admin, but they would not let me log in.

    Here is my question. What I need to do is free up some space. Can I do what I need to do without logging into the web host?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Do you still have access to the WordPress backend? If so, look under Tools > Site Health > Info to see which directories are taking up a lot of storage space. If it is the upload directory, you could look under Media in the backend to see which media files you no longer need.

    However, I am not sure whether this makes sense. A full storage space should be checked from the hosting. This could also be due to a large database or session or log files that have not been cleaned up. There could be many reasons. I would recommend that you speak to the owner so that you can get access to the hosting again.

    Thread Starter TGC5308

    (@tgc5308)

    Thanks, threadi. This is helpful info.

    As it turns out, the message was sent to the owner by mistake. We are not running out of space. However; I still need to get into the host site, and am talking with the owner to see what we can do.

    I do have access to the back end, but I get a little paranoid when checking and deleting files in the directory, even though I have the site backed up.

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