Locked out as admin

  • Resolved sirojuntle

    (@sirojuntle)


    3 years, 8 months ago

    I am the single user and the administrator of the website.

    I was sucessfully receiving the code by email but now I’m locked out:

    “Your user account has been locked because you have not configured 2FA within the grace period. Please contact the website administrator to unlock your user and you can configure 2FA.”

    So we have to erros here:
    1) I had activated the 2FA for the user
    2) I am the admin

    So what now? How to hard reset this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter sirojuntle

    (@sirojuntle)

    I found a way.

    For future reference:

    In the WP options Mysql table I extendend the ‘wp_2fa_grace_period_expiry’ period (by adding some zeros) and set both ‘wp_2fa_user_grace_period_expired’ and ‘wp_2fa_locked_account_notification’ to 0 (zero). So I could log in again.

    But there are still the issues with the plugin as listed above.

    • This reply was modified 3 years, 8 months ago by sirojuntle.
    Plugin Contributor robertabela

    (@robert681)

    Hello @sirojuntle

    Thank you for using our plugin. I am sorry to read about your issue. As such your user should not be locked if you have 2FA configured. Can you please get in touch with us by sending us an email at support at wpwhitesecurity dot com so we can troubleshoot this issue?

    Looking forward to hearing from you.

    Thread Starter sirojuntle

    (@sirojuntle)

    Hello, @robert681, thanks for answering.

    I would be glad to help but I sincerely don’t know if I would be able to reproduce the problem for further investigation.

    Maybe – just maybe – I had it with auto update activated and it reseted the grace period? I don’t log everyday.

    Thanks,

    Plugin Contributor robertabela

    (@robert681)

    That should not have happened @sirojuntle

    Anyway, please do ping us if it happens again. The sooner you can get in touch and the more details you can send us about your setup the better it is. Please send us an email directly at support at wpwhitesecurity dot com.

    Please let me know if there is anything else we can do for you at the moment.

    Have a great day.

Viewing 4 replies - 1 through 4 (of 4 total)
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