Locked out

wpsolutions, I have to find out which site. I have no memory but believe I can narrow it down to two sites. I will try to login to figure out which one it I. Then I will contact you. I can’t login so can’t add you as an admin or give any access. If I need to go through PHPMyAdmin, you’ll need to give me instructions.

Or, you can tell me how to unblock myself,,,,

I’m still blocked. Your Support dept told me how to deactivate via FTP. I just tried again and the same issue is present. If I gt, when I reactivate, it throws me to the login page, and I’m banned.

PLEASE just tell me how to unban myself. I can’t disable login lockdown and brute force if i can’t get in and stay in.

I tried via PHPMyAdmin but when I try to delete myself, it errs

Method Not Implemented

GET to /phpmyadmin/sql.php not supported.

I went to another site. Deleted all 4 entries which were all me.

The result: ERROR: Too many failed login attempts

failed_logins is empty. So???

So I’m still blocked and get that PHPMyAdmin error. The other site I reset the pass again and got in. Brute Force was NOT checked. I whitelisted my IP but need to change it to a Class C ban as it isn’t static but should be.

I use a plugin (InfiniteWP) that logs into my site to scan/check various things

Just thought I should mention that the use of this plugin with the AIOWPS plugin is currently not supported.

I have a feeling that the issues you are experiencing are most probably due to the fact that you are using the InfiniteWP plugin to login to your wordpress sites.

Have you tried logging in directly to your sites using the standard WP login page?

So I’m still blocked and get that PHPMyAdmin error

Which error is that? First time I’m hearing of a “PHPMyAdmin error”.

The one I posted about above here two days ago.

And I know the InfiniteWP folks contacted you to work with you. They want to figure out how to fix the incompatibility. (I know they said they would). I think it’s a waste of time as it’s an excuse on your part. My reasoning? Half my sites have NO error. If this was an incompatibility, it would affect all sites.

I offered to list all plugins on each site to marrow this down to a specific plugin but so far no response from them.

I finally got into one site so just one has me locked out. I did email my host two days ago about the PHPMyAdmin error. They asked what steps I did to get the error but that’s it. I see my ip in the table but can’t edit it yet.

So I can log into three out of four that error out, manually.

*sigh* I’m blocked AGAIN but have not tried to login since I got in last night. I’m in PHPMyAdmin to deactivate your plugin and test with IWP. Click on db, click failed_logins, SQL. NO list of banned IPs comes up. HOW DO I UNBLOCK MYSELF?????????? This is REALLY is angering me. You say it’s them, they say it’s you. Meanwhile, I can’t get into my site to deactivate plugins to test with each script and I can’t do it via PHPMyAdmin. I don’t remember where I read the instructions.

I have a feeling that the issues you are experiencing are most probably due to the fact that you are using the InfiniteWP plugin to login to your wordpress sites.

No, I don’t. EVER. I login at the site. IWP runs on its own.

Hi, Our security plugin is not compatible with that other plugin you are using or some other configuration on your server. There is nothing really we can do to magically fix that because we don’t even know where this incompatibility is coming from. We checked that code and made sure it is fine (it is working on a lot of sites without any problem). Please deactivate then delete this plugin and use another one.

So, just delete it? No help? Gee, thanks. Fortunately I retread the post by wpsolutions and watched the vid he recommended. I was able to learn how to deactivate it via FTP. Once I am in I still can’t run test, though. If I activate it, I will be booted.

Perhaps wpsolutions can guide me via PHPMyAdmin so I can unban myself. I’m whitelisted so don’t know why I’m banned. (Edit: I can’t whitelist until I can get in ). I can then test one plugin at a time to find the incompatibility.

No, I won’t delete it. I will get it working somehow, pay for it, then won’t be treated so rudely when I need support. I asked how many times, how to unban myself? I run into forgetting how in PHPMyAdmin but instead of offering a solution you say, “deactivate that delete this plugin” which makes no sense but infers I should not use your product. You should have referred me to the post above by wpsolutions.

When representing a product, it is not wise to publicly tell a customer to delete that product when they ask for help. Consumers searching for solid security solutions for WordPress will Google for help. They will see your product, search some more, and see Support telling them to delete, rather than help. Consumers might visit another WordPress help site and read the treatment people receive when asking for help. Or, they could visit a large site that promotes WordPress plugins …

@sicksquirrel,
By offering you advice to go and use another plugin does not mean we don’t want to help you.

As mra13 said, sometimes individual setups will just not play ball with particular plugins and rather than wasting yours and our time, it’s best to move on and try something else.
We spend a considerable chunk of our time (which is unpaid) to develop and support this plugin and we do our best to assist every person who asks a question on the forum – so by inferring that we are somehow not helpful is inaccurate.

Now with one of your previous comments:

I went to another site. Deleted all 4 entries which were all me.

The result: ERROR: Too many failed login attempts

If that is the exact wording for the error you mention above, then this is not coming from the AIOWPS plugin because we don’t have an error with that wording. Perhaps you have another plugin which is controlling the login attempts.

It is a waste of time to help find which plugin isn’t compatible with yours? I’d think you’d want to know so you can fix it

I don’t want to get into a pissing match. But you weren’t helpful. Well, YOU were to a point. The PHPMyAdmin error was not addressed. I asked my host why I could not browse failed_logins table and they said it was “flushed.” I never X’d anything.

I have the WP-login-alerts plugin. Tomorrow I will deactivate via FTP and if I get in, will see if that helps. Thank you for telling me it wasn’t your plugin. I mentioned that error five days ago …

I also asked a week ago about the error inserting records.