locked out

  • Resolved harshdangaria

    (@harshdangaria)


    6 years ago

    Hi, I cannot log in to my webpage.

    “Your IP address 162.144.14.116 has been flagged for potential security violations. You can unlock your login by sending yourself a special link via email. Learn More”

    My IP is not what the message above says.

    The email links of login or reset your password are both broken.

    I am able to login to wordpress.com site but unable to the whitelist my IP (the feature is either disabled, or attempting to save settings after inputing my IP address it gives an error message “an unexpected error occurred, please try again later). I am able to login to my cpanel, but not sure of the steps to take to fix the problem for cpanel.

    Please HELP. Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support lizkarkoski

    (@lizkarkoski)

    Howdy –

    @harshdangaria, try this:

    1.Log in to your WordPress Dashboard.
    2.Go to Jetpack>Settings>Find Protect Feature and then click on Configure.
    3.There you will see a box, Copy the IP Address which has blocked and paste it in that block.

Viewing 1 replies (of 1 total)
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