Local Pickup not working

  • Resolved decli

    (@decli)


    11 months, 1 week ago

    Hello, I have free local pickup enabled for my client, but it doesn’t appear as a “shipping” choice at checkout. Can someone help me with this?

    Thank you,
    decli

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Viewing 11 replies - 1 through 11 (of 11 total)
  • Stef

    (@serafinnyc)

    Can you please take a screenshot of your settings for local pick please? Then paste that image here.

    Thread Starter decli

    (@decli)

    As you wish. ??

    Stef

    (@serafinnyc)

    Your settings look good, but these two apps might be conflicting

    WooCommerce Conditional Shipping and Payments
    WooCommerce Shipping & Tax

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @decli,

    Thank you for sharing the screenshot with us!

    However, so that I can understand your local settings better, could you please open the settings under Local Pickup so that I can understand how you added your Zip locations as they should be arranged as a single Zip per line.

    Looking forward to your reply!

    Thread Starter decli

    (@decli)

    Regarding conflicting apps. here are the restrictions listed for: WooCommerce Conditional Shipping and Payments

    None affect are affected by Local pickup.

    Thread Starter decli

    (@decli)

    If I deactivate either or both or the questionable plugins, the Local Pickup option still doesn’t appear.

    Stef

    (@serafinnyc)

    I was able to get local pickup when I tested, but it had a price attached to it. That’s why I stated that those two apps be looked at. Something is adding a price to local pickup.

    So I think you may have cache attached to both those pages, thus why you’re not seeing it, and you need to make sure your host excludes those pages.

    However, I can see your host is Siteground, but you’re not using their Caching app called SG Optimizer, which connects the site to the server side cache. Otherwise you won’t be able to exclude cache from those two pages and that’s important that cache isn’t served to either Cart or Checkout.

    Hey, @decli!

    If I deactivate either or both or the questionable plugins, the Local Pickup option still doesn’t appear.

    Thank you for trying.

    Can you please try @serafinnyc’s suggestion above?

    If that does not work, please perform a full conflict test.

    You’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    You can find more about this in this guide.

    Looking forward to your reply.

    Have a wonderful day!

    The first screenshot shows 2 Shipping Zones for the US – it is showing the first one (Shipping Class Rate) only because that’s how it works – it will ignore anything in the list after that!

    Are both the Shipping Class Rates and Warehouse Pickup supposed to visible? If so, put them both in a single Zone

    Saif

    (@babylon1999)

    Hey there!

    The first screenshot shows 2 Shipping Zones for the US – it is showing the first one (Shipping Class Rate) only because that’s how it works – it will ignore anything in the list after that!

    Great catch by @seank123! Indeed, the shipping zone on the top will receive higher priority.

    If you can’t see the local pickup method even after following the suggestion above, feel free to email us about this from WooCommerce.com > MY profile > Support.

    Cheers!

    Thread Starter decli

    (@decli)

    And the prize goes to…..<drum roll ……….> @seank123

    I deleted the individual zone, Warehouse pickup/local pickup, and added it to the US zone Shipping Charge Rate. I refreshed the cart, and POOF! There it was. I have the choice to pay for shipping, or pick it up.

    Sean, your prize is a plate of hot, freshly baked, ooey and gooey chocolate chip cookies. Feel free to share them if you wish. Thanks for having the winning solution!

    decli

Viewing 11 replies - 1 through 11 (of 11 total)
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