Loading/Uploading Message after Payment

  • Resolved shifaz

    (@shifaz)


    4 years, 1 month ago

    Hi,

    I have a form with a 5-6 upload fields. It also has a paypal payment on submission.

    Is there a way to upload the files first and then proceed to payment?

    The reason being after paypal payment and redirection to the form page, there is no page on whether the payment is confirmed. It just shows the form page AND THEN, the files start uploading and then submitting is shown.

    I’ve lost a lot of form submissions because people just make the payment and then close the window. Is there a way to submit the form first before payment (failed payment submissions to be displayed in the backend)?

    • This topic was modified 4 years, 1 month ago by shifaz.
    • This topic was modified 4 years, 1 month ago by shifaz.

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @shifaz

    Sorry to hear you are having this issue.

    I’m afraid the Stripe or PayPal payment validate on the front end, so we would need first to validate the payment to complete the submission.

    I’m sending this topic to the plugin developers for a further discussion and check if there is anything that can be done to improve the issue that you are having.

    We will reply once hearing back from the plugin team.

    Best Regards
    Patrick Freitas

    Thread Starter shifaz

    (@shifaz)

    Hi @wpmudevsupport12 ,

    I came across this code on your forum:
    https://gist.github.com/wpmudev-sls/0ff0dd003ed3f3e9b4ff0416da8ee25a

    Is this currently functioning and would this help circumvent my issue?

    Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hi @shifaz

    It should be working and, theoretically, it should help in this case but I’m honestly not sure how it will work with multiple upload fields (as uploads are a bit specific). Those codes that we share via gist are usually create with specific cases in mind and shared more as a “you’re free to try it if you think it might help you” way rather than “this is ultimate and official solution”.

    They are usually not as widely and meticulously tested as plugin updates (they don’t go through QA tests at all) too.

    That said, I’d recommend just giving it a try but preferably on a staging/dev site first.

    As my colleague also asked our developers about it, we’ll update you here as soon as we get feedback from them.

    Best regards,
    Adam

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @shifaz

    I hope you are doing well.

    Our developers confirmed that we are going to improve the Paypal flow in the future, it will handle better this situation.

    The solution, for now, is using the same script that you shared, another possible solution is using the Multiple file upload option on the upload field, and use the Ajax on the field settings.

    Let us know if you have any additional question for this.
    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @shifaz ,

    We haven’t heard from you for several days now – looks like Patrick’s suggestion solved the issue.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

    Plugin Support Mukul Chawla

    (@mukulchawlaincsub)

    Hey @shifaz

    A fix for this issue is included in the latest version of Forminator(1.14.7). We have done some improvements in our PayPal integration to avoid the missing submissions with PayPal payments. Please let us know if you still encounter missing submissions issue with PayPal payments after updating to 1.14.7.

    Regards,
    Mukul Chawla

Viewing 6 replies - 1 through 6 (of 6 total)
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